Business Analyst (IT Workforce Specialist)

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

MAIN PURPOSE OF THE JOB:

The role is responsible for End User Computing (Workstation management & support, office application support), is also responsible for the effective and efficient delivery of the Service Desk and Field Services, and efficient operational support of the aligned products. He/She is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

KEY RESPONSIBILITIES:

Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
Oversees the support processes that include incident, problem, change, configuration, and event management.
Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
Works with product or platform teams to ensure good coordination of IT changes without impacting business processes.
Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes.
Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity.

KEY REQUIREMENTS:

3+ years of experience in IS/IT, preferably working in a DevOps environment.
Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
Experience in service management principles and execution.
Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
Experience with effective communication at different levels in the organization and in English.
Must have good communication, training and facilitation skills. Able to present to high level stakeholders.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

MAIN PURPOSE OF THE JOB:

The role is responsible for End User Computing (Workstation management & support, office application support), is also responsible for the effective and efficient delivery of the Service Desk and Field Services, and efficient operational support of the aligned products. He/She is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

KEY RESPONSIBILITIES:

Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
Oversees the support processes that include incident, problem, change, configuration, and event management.
Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
Works with product or platform teams to ensure good coordination of IT changes without impacting business processes.
Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes.
Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity.

KEY REQUIREMENTS:

3+ years of experience in IS/IT, preferably working in a DevOps environment.
Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
Experience in service management principles and execution.
Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
Experience with effective communication at different levels in the organization and in English.
Must have good communication, training and facilitation skills. Able to present to high level stakeholders.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Makati, PH, 1224