About the company: 

Joining Nestlé means becoming part of the world’s largest food and beverage company. At Nestlé Philippines, Inc. (NPI), we take pride in being a leading organization in the food and beverage industry, serving the nutrition, health, and wellness needs of Filipino consumers for over a century. With a committed team of approximately 5,000 employees across the nation, Nestlé is a trusted and highly regarded company.   

Our brands, including NESCAFÉ, NIDO, MILO, NESTEA, MAGGI, BEAR BRAND, NESTLÉ, and PURINA, are leaders in their respective categories. We are driven by our mission to nurture generations of Filipino families. Our product range spans coffee, milk, beverages, food, infant nutrition, chilled dairy, breakfast cereals, confectionery, and pet care. At Nestlé, we find meaning in making a positive impact on people's lives through our products, and by creating shared value which is integral to our business, helping to tackle major challenges to society and the planet in ways that make a positive difference. 

Working at Nestlé means you can be a force for good, pushing boundaries and becoming part of something greater - a community of individuals united by a shared purpose and an organization dedicated to delivering good – Good food, Good life. 

With our values rooted in respect, we nurture diversity, equity, and inclusion, with initiatives that empower you to grow to the fullest as a person and professional, enabling you to maximize your accomplishments, regardless of background, race, religion, and gender orientation.  

Customer Facing Supply Chain - BATINO 

MAIN PURPOSE OF THE JOB: Embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization. Ensure relentless listening and understanding of Customer's business needs and requirements. Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers. Definition of the Market Service Strategy. Development of effective collaboration with Sales as "one team".

Fresh Products Availability

1.Own the Service Level metrics and drive cross-functional focus to improve performance 2.Understand and follow key customers' metrics, in order to identify and act to reduce gaps, agree priorities and targets with customers

3.Closely follow-up performance at the POS in collaboration w/ key customers, identify improvement opportunities inside & outside Nestlé.

4.Leverage technologies to increase visibility on downstream performance.

Nestlé as a Partner of Choice

1.Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction. 2.Demonstrate the right customer centric behaviors (proactive, transparent, accountable, collaborative, reliable & resourceful) to drive a cross-functional focus on Customer satisfaction. 3.Ensure Nestle Customer Experience by delivering a Consistent, Differentiated, & Business valuable experience to Customers

4.Organize and/or participate to customer satisfaction surveys to gather insight on performance and drive market action plans.

5.Look for benchmarking opportunities with peer companies and industry bodies.

Market Service Strategy defined, implemented and maintained

1.Lead and develop the customer segmentation exercise in close coordination with Sales 2.Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services.

3.Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation

4.Ensure the evolution of the Service Strategy Model through periodic reviews & reassessment of customers, and services offered.

5.Ensure the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.

Be part of Nestlé, a company in which we are inspired by the purpose of unlocking the power of food to enhance quality of life for everyone, today and for generations to come. Where your contributions are recognized and rewarded, as you make a real impact on the world around you. 

Apply now and embark on an exciting journey with Nestlé. Together, let's be a force for good!  

Visit us at www.nestle.com.ph/careers.