MAIN PURPOSE OF THE JOB: 

Embed Customer Centricity mindset and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization. Ensure relentless listening and understanding of Customer's business needs and requirements. Mobilize the organization to drive innovative Supply Chain Solutions, creating efficiencies and accelerating growth for both Nestlé and its Customers. Definition of the Market Service Strategy. Development of effective collaboration with Sales as "one team".

Fresh Products Availability

1.Own the Service Level metrics and drive cross-functional focus to improve performance 

2.Understand and follow key customers' metrics, in order to identify and act to reduce gaps, agree priorities and targets with customers 

3.Closely follow-up performance at the POS in collaboration w/ key customers, identify improvement opportunities inside & outside Nestlé. 

4.Leverage technologies to increase visibility on downstream performance.

 Nestlé as a Partner of Choice 

1.Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction. 

2.Demonstrate the right customer centric behaviors (proactive, transparent, accountable, collaborative, reliable & resourceful) to drive a cross-functional focus on Customer satisfaction. 

3.Ensure Nestle Customer Experience by delivering a Consistent, Differentiated, & Business valuable experience to Customers 

4.Organize and/or participate to customer satisfaction surveys to gather insight on performance and drive market action plans. 

5.Look for benchmarking opportunities with peer companies and industry bodies. 

Market Service Strategy defined, implemented and maintained 

1.Lead and develop the customer segmentation exercise in close coordination with Sales 

2.Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services. 

3.Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation 

4.Ensure the evolution of the Service Strategy Model through periodic reviews & reassessment of customers, and services offered. 

5.Ensure the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.