Join us as Retail Excellence Coach and grow within a dynamic global team! 

Position summary 
As part of this role, you will have the opportunity to join the Nespresso Team and to foster an environment where front liners are fully engaged, ensuring that every customer interaction is not only memorable but also enhances the overall customer experience. By driving sales performance, you will play a pivotal role in achieving business objectives while simultaneously empowering front liners to excel in their roles. Furthermore, you will serve as a vital link between the Brand, Head Office, and Retail teams, facilitating effective communication and collaboration to align strategies and initiatives that ultimately lead to sustained success in the retail landscape.

Position snapshot 
Nestlé, HO, Greece
Reporting to: Customer Experience & Retail Excellence Manager
Contract: Permanent

A day in the life… 

• Design and implement training programs tailored for the Boutique channel and Trade, aligning with strategic company priorities and insights gained from in-store visits.
• Collaborate closely with Boutique Manager/Assistant Boutique Manager to enable them to conduct live coaching and on-the-job training for their teams, promoting the upskilling of each team member through field observation, continuous feedback, and powerful questioning.
• Facilitate training modules and, when appropriate, provide live coaching directly to Boutique team members and Trade Coffee Advisors, promoting engagement and contributing to the strengthening of knowledge, skills, and the achievement of increasingly higher quality standards.
• Ensure that the deployment of training programs takes place according to the planned timelines, methods, and priorities through constant monitoring of KPIs, field checks, and effective communication flow with Boutique Manager/Assistant Boutique Manager and Trade team.
• Translate product and campaign information into engaging, accessible formats, develop training protocols for marketing activities, and reinforce Nespresso's values and sustainability commitments, in the realm of customer experience and learning development.
• Act as a key user of the digital learning platform, creating tailored digital learning paths in alignment and close collaboration with the HQ and local L&D teams.
• Collaborate with other teams, including the Coffee Ambassador, Finance, Marketing, and Supply Chain, to develop comprehensive training content on transversal processes.
• Develop alternative plans if the deployment or achievement of KPIs is not in line with expectations.

What makes you successful

• University degree in any relevant field is required.
• Minimum 2-3 years of previous experience in Training/Coaching teams and training design.
• Ability to adapt interpersonal communication style to a diverse team of key stakeholders.
• Strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners.
• Fluency in English.
• Computer proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and remote collaboration platforms (e.g. Teams).
• Train-the-Trainer certification with an accredited organization will be considered as a plus.

Why you should apply 

Enjoy the wide range of Nestlé benefits such as: 

• competitive salary & performance bonus, 

• meal vouchers 

• comprehensive Pension, Health Care & Life Insurance programs 

• increased Parental leaves for both caregivers and Baby Support plan 

• Flexible Work policy 

• Wellbeing and Recognition days off 

• “Bring Your Pet At Work” & Pet Support plan 

• free car parking 

• in-house restaurant and mini market 

• participation to health and wellness activities and much more 

Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 185 countries  

Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey  

Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries  

Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level  

Your application journey  

Join us on an exciting application journey! Apply now and based on the role requirements, expect a first interview with our HR recruitment team, completion of two online assessments and a final interview with the hiring manager. If you are in the final shortlist, you will get the opportunity to showcase your skills through a live case study and panel discussion.  

Nestlé embraces inclusive Hiring practices. In case you require any special assistance at any step of the in the interviewing process or have any questions, email:  HR.Careers@gr.nestle.com 

Olivia, our A.I. assistant is here to help you with your interview scheduling, so keep an eye on your email and say “yes” to WhatsApp notifications.  

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together 
At Nespresso, we believe in using coffee as a force for good, shaping lives and landscapes for the better. We strive to provide an exceptional customer experience by caring for each other, our suppliers, farmers, and the communities we work with. Our values of Inspire, Care, Act, and iNnovate guide our interactions and shape our world. Join the Nespresso team and unlock your full potential.