Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better. 
Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with. 
We Inspire, we Care, we Act, and we iNnovate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can.
What about you? Join the Nespresso team and reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals, as teams and as an organization.

Position snapshot
Nespresso Head Office, Athens, Greece
Reporting to: Technical & Quality Manager
Time of contract: Permanent
 

Position summary
The main responsibility of this role is to ensure the effective implementation of the Nespresso After Sales Service guidelines at the Greek and Regional level, ensuring the high level of after sales experience. 
Also to ensure the effective implementation of the Nestlé Nespresso Quality Management System and the Nestlé Nespresso Safety, Health and Environment Guidelines in the Greek Market. 

A day in the life...

• Lead the After Sales Service Management System of the partners.
• Handle the day-to-day activities and communication to ensure best in class After Sales experience, by connecting with the relevant stakeholders appropriately.
• Support the Region with audits regarding After Sales Centers.
• Responsible for monthly After Sales, Safety & Health and Environment Leading KPIs reporting.
• Run the Safety and Health initiatives for the BTQs for Greek Market.
• Support Sustainability Initiatives (BCorp, Recycling).
• Support the Quality/ISO Management System (9001, 14001, 45001).
• Assure Regulatory support for NN Market products and local developments for the region.

What makes you successful

• University graduate (engineering or food technology background is preferrable).
• 2 years of professional experience in After Sales Service or Quality, Safety and Environment.
• ISO 9001, ISO 45001 and ISO 14001 principles knowledge is highly desirable.
• English fluency is essential.
• MS Office excellent knowledge.
• Strong project management & time management capabilities along with analytical thinking approach.
• Good communication skills.

Why you should apply

• Join the leading Food & Beverages company in the world with more than 93bio CHF sales and presence in 188 countries.
• Be part of a fast-growing organization expanding locally and internationally.
• Have a key role to Nespresso’s Omni Channel strategy and Customer centric approach & get the chance to play a significant part in the customer Journey.
• Engage with our people from all over the world and join exciting local or international projects and assignments, constantly pushing boundaries.
• Take full advantage of unlimited development opportunities through an extensive physical, virtual and hybrid learning ecosystem, both at local and international level.
• Enjoy the wide range of Nestlé benefits such as competitive salary & performance bonus, comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves for both caregivers, Flexible Work Plans, Baby Support plan, special access to Nespresso Club benefits and many others.

A.I.
We are currently implementing an exciting new AI tool that is helping us and you schedule interviews in a more flexible way. Therefore, we kindly ask you to keep an eye on your email (and potentially spam/ junk email inbox), as you can expect an invitation with interview timeslots to choose from. We would also encourage you to say “yes” to receive WhatsApp notifications, as you will also receive the interview invitation here and you will be able to book your interview directly from WhatsApp. As this is new, we welcome any feedback you might have on our new interview scheduling tool. If you have any questions, feel free to reach out to Dimitra Chrysikou, Talent Acquisition Specialist on +30 210 6884375.