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CRC Coffee Specialist Nespresso Hellas, 12 months contract

CRC Coffee Specialist Nespresso Hellas, 12 months contract

Maroussi, GR

Maroussi, GR

Position Snapshot

 

Nespresso Head Office, Athens, Greece
Reporting to: Customer Relationship Center Team Leader
12 months contract
 

Position Summary

 

Τhe Nespresso Coffee Specialist acts as a Brand ambassador and continuously elevates the customer experience throughout the customer lifecycle by transforming each touchpoint in opportunities to build brand engagement, trust and loyalty.

A day in the life of...

 

•    Serve customers in inbound and outbound contacts by phone and/or in written directly 
•    Serve customers and engage with them in the rest of new, modern and innovative touchpoints such as Live Chat, emails, What’s App and Social media
•    Achieve high customer satisfaction through personalized and professional communication 
•    Inspire customers with authenticity and help them explore their options for a tailormade coffee experience proposal
•    Create customer retention and sales opportunities across outbound and inbound contacts
•    Operate all tools and platforms available, such as ERP and intranet, in a steady and agile way 
•    Impact the customer effort positively by addressing obstacles diligently, ask questions, offer solutions and follow-up to avoid multiple problem-solving contacts, while managing exceptionally complaints                               
 

What will make you successful

 

•    Experience at least 1 year in Customer service & Sales 
•    Excellent tone of voice: orally and written, exceptional manners and vocabulary
•    Experience in multi-task and fast-paced environment, using multiple digital tools and software
•    Multitasking abilities, being able to work in parallel systems and different software’s 
•    Mastery of CRM and customer service tools as well as Microsoft office package (word, excel)
•    Proactive cooperation, initiative, results focus
•    Fluency in Greek and English
 

Why you should apply

 

•    To be part of the most successful and awarded customer service teams in Greece
•    To work in a dynamic, friendly and customer centric environment
•    To work for a fast-transforming organization with exceptional expertise in coffee industry
•    To be exposed to International teams and projects
 

Position Snapshot

 

Nespresso Head Office, Athens, Greece
Reporting to: Customer Relationship Center Team Leader
12 months contract
 

Position Summary

 

Τhe Nespresso Coffee Specialist acts as a Brand ambassador and continuously elevates the customer experience throughout the customer lifecycle by transforming each touchpoint in opportunities to build brand engagement, trust and loyalty.

A day in the life of...

 

•    Serve customers in inbound and outbound contacts by phone and/or in written directly 
•    Serve customers and engage with them in the rest of new, modern and innovative touchpoints such as Live Chat, emails, What’s App and Social media
•    Achieve high customer satisfaction through personalized and professional communication 
•    Inspire customers with authenticity and help them explore their options for a tailormade coffee experience proposal
•    Create customer retention and sales opportunities across outbound and inbound contacts
•    Operate all tools and platforms available, such as ERP and intranet, in a steady and agile way 
•    Impact the customer effort positively by addressing obstacles diligently, ask questions, offer solutions and follow-up to avoid multiple problem-solving contacts, while managing exceptionally complaints                               
 

What will make you successful

 

•    Experience at least 1 year in Customer service & Sales 
•    Excellent tone of voice: orally and written, exceptional manners and vocabulary
•    Experience in multi-task and fast-paced environment, using multiple digital tools and software
•    Multitasking abilities, being able to work in parallel systems and different software’s 
•    Mastery of CRM and customer service tools as well as Microsoft office package (word, excel)
•    Proactive cooperation, initiative, results focus
•    Fluency in Greek and English
 

Why you should apply

 

•    To be part of the most successful and awarded customer service teams in Greece
•    To work in a dynamic, friendly and customer centric environment
•    To work for a fast-transforming organization with exceptional expertise in coffee industry
•    To be exposed to International teams and projects
 

Apply now »