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Data Analyst, Nespresso

Data Analyst, Nespresso

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Data Analyst, Athens, Greece
Reporting to: Consumer Experience & Data Insight Manager
Undefined period contract. act. rate 100%

Position Summary

Provide insights to improve the consumer experience and business results by collecting, combining and translating data on customers (behavior), consumers, prospects, market and competition.

A day in the life of...

•    Implement, monitor and evaluate outbound campaigns via all channels: CRC, emails & BTQ network
•    Perform Data Mining Analysis for the needs of different types of Customer segmentation (value, shopping preferences, propensity to buy etc.) with the use of techniques like (Chaid Trees, Factor Analysis, Regression, Cluster Analysis).
•    Create detailed monthly reporting along with meaningful dashboards of CRM KPIs per channel, segment, area etc.
•    Monitor trends and apply statistical statistical models for creating mid & long term forecasts for the evolution of CRM KPIs. 
•    Evaluate offers running through different channels in terms of incremental sales and calculate ROI.     

What will make you successful

•    Bachelor's Degree in Mathematics/Statistics, Computer Science, Business Analytics or equivalent field (Master’s degree in equivalent fields will be considered as an asset 
•    At least 3 years of working experience
•    Data modeling and Management, integration and manipulation of large disparate datasets
•    Predictive modeling and optimization
•    Strong skills in IBM Modeler
•    Very good knowledge of SQL 
•    Experience in other statistical packages for data manipulation and in development of predictive and prescriptive models like R or Python
•    Experience in Power BI will be also an asset
•    Be able to participate in cross functional projects & teams
•    Strong skills in Excel & Power point
•    Fluency in English 

Why you should apply

Join one of the most successful customer experience teams within Greece!  The Nespresso Team has been awarded as the Best Omni Channel Customer Experience team by the National customer service institute in 2021! Our environment is friendly, modern, dynamic and we are proud to represent one of the premium Global Pioneers in coffee!

A.I.

We are currently implementing a new exciting AI tool that is helping us and you schedule interviews in a more flexible way. Therefore, we kindly ask you to keep an eye on your email (and potentially spam/ junk email inbox), as you can expect an invitation with interview timeslots to choose from. We would also encourage you to say `yes´ to receive WhatsApp notifications, as you will also receive the interview invitation here and you will be able to book your interview directly from WhatsApp. As this is new, we welcome any feedback you might have on our new interview scheduling tool. If you have any questions, feel free to reach out to Victoria Karkouli, Talent Acquisition Specialist on +30 21 0688 4347.

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Data Analyst, Athens, Greece
Reporting to: Consumer Experience & Data Insight Manager
Undefined period contract. act. rate 100%

Position Summary

Provide insights to improve the consumer experience and business results by collecting, combining and translating data on customers (behavior), consumers, prospects, market and competition.

A day in the life of...

•    Implement, monitor and evaluate outbound campaigns via all channels: CRC, emails & BTQ network
•    Perform Data Mining Analysis for the needs of different types of Customer segmentation (value, shopping preferences, propensity to buy etc.) with the use of techniques like (Chaid Trees, Factor Analysis, Regression, Cluster Analysis).
•    Create detailed monthly reporting along with meaningful dashboards of CRM KPIs per channel, segment, area etc.
•    Monitor trends and apply statistical statistical models for creating mid & long term forecasts for the evolution of CRM KPIs. 
•    Evaluate offers running through different channels in terms of incremental sales and calculate ROI.     

What will make you successful

•    Bachelor's Degree in Mathematics/Statistics, Computer Science, Business Analytics or equivalent field (Master’s degree in equivalent fields will be considered as an asset 
•    At least 3 years of working experience
•    Data modeling and Management, integration and manipulation of large disparate datasets
•    Predictive modeling and optimization
•    Strong skills in IBM Modeler
•    Very good knowledge of SQL 
•    Experience in other statistical packages for data manipulation and in development of predictive and prescriptive models like R or Python
•    Experience in Power BI will be also an asset
•    Be able to participate in cross functional projects & teams
•    Strong skills in Excel & Power point
•    Fluency in English 

Why you should apply

Join one of the most successful customer experience teams within Greece!  The Nespresso Team has been awarded as the Best Omni Channel Customer Experience team by the National customer service institute in 2021! Our environment is friendly, modern, dynamic and we are proud to represent one of the premium Global Pioneers in coffee!

A.I.

We are currently implementing a new exciting AI tool that is helping us and you schedule interviews in a more flexible way. Therefore, we kindly ask you to keep an eye on your email (and potentially spam/ junk email inbox), as you can expect an invitation with interview timeslots to choose from. We would also encourage you to say `yes´ to receive WhatsApp notifications, as you will also receive the interview invitation here and you will be able to book your interview directly from WhatsApp. As this is new, we welcome any feedback you might have on our new interview scheduling tool. If you have any questions, feel free to reach out to Victoria Karkouli, Talent Acquisition Specialist on +30 21 0688 4347.

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Maroussi, GR

Maroussi, GR

Apply now »