POSITION SNAPSHOT
Role: Assistant Manager, Supplier Quality Management
Location: LB-Head Office Beirut 

POSITION SUMMARY 
Ensure compliance with Food Safety and Quality requirements across warehouses, co-packers, distributors, and co-manufacturers in Lebanon, Jordan, Palestine, Syria, and Iraq.

A DAY IN THE LIFE …  
-Manage the end-to-end compliance in Contract Manufacturing and Supply Chain
-Define and update specific quality procedures, instructions, and tools within the area of responsibility, covering Contract Manufacturing and Supply Chain in Lebanon, Jordan,Palestine, Syria and Iraq.
-Contribute to the definition and follow-up of quality KPIs for Contract Manufacturing and the Supply Chain.
-Assess and ensure compliance with the Integrated Management System (ISO 9001, ISO 14001, and ISO 45001) at Nestlé Lebanon Head Office, and develop required documentation as needed.
-Manage customer and quality complaints across Lebanon, Jordan,Palestine, Syria and Iraq.
-Support the consumer complaint handling process by coordinating product collection, replacements, and store inspections when required.
-Ensure implementation of root cause analysis following incidents, near misses, damages during transport or storage, and sensitive consumer complaints, using Nestlé Continuous Excellence tools (e.g., GSTD, DMAIC).
-Conduct training sessions, promote a quality-focused mindset on the shop floor, and support the team’s competency development in quality-related areas.
-Raise IMS complaints and follow up with suppliers to identify root causes and define corrective action plans.
-Ensure compliance with the product destruction process.
-Conduct retail quality assessments.
-Implement cost-saving and defect-reduction projects within Contract Manufacturing and the Supply Chain.
-Manage the pest control service provider contract at Nestlé Lebanon Head Office and Warehouse.
-Handle infestation incidents in warehouses across Lebanon, Jordan,Palestine, Syria and Iraq.
-Conduct quality and food safety audits in warehouses and Contract Manufacturing sites.
-Coordinate the implementation of FSSC 22000 and Nestlé Quality Management System requirements, while driving continuous improvement initiatives across the Food Safety Management System (FSMS).
-Develop, maintain, and update HACCP studies for all product categories, ensuring the effective execution of HACCP-related activities, including validation, verification, and ongoing compliance.
-Lead investigations of consumer and customer complaints related to CoMan products produced in the levant cluster, ensuring timely root cause analysis and corrective actions.
-Maintain and update the Quality Monitoring Scheme (QMS), ensuring full compliance with product release requirements and quality standards.
-Conduct regular factory floor inspections (Gemba walks), identify gaps, establish corrective action plans, and monitor the timely closure of identified issues.
-Ensure compliance with sensory evaluation standards, including the proper execution, documentation, and utilization of sensory testing for raw materials and finished products.
-Develop, implement, and sustain an effective Foreign Body Prevention Program to minimize contamination risks.
-Ensure the effective development, implementation, and continuous improvement of pathogen monitoring programs across Co-Mans.
-Serve as a quality representative for Innovation and Renovation initiatives, supporting all NPDI projects by ensuring quality and food safety requirements are integrated from the early stages, including preliminary HACCP (p-HACCP), allergen management, recipe management, and trial activities.
-Review analytical testing results against product release specifications to ensure compliance of raw materials, semi-finished products, and finished products with local regulatory requirements and Nestlé standards.
-Manage and oversee change control processes for raw materials, equipment, processes, and other applicable changes, ensuring proper risk assessment, approval, implementation and post validation.
-Coordinate the implementation of FSSC 22000 and Nestlé Quality Management System requirements, while driving continuous improvement initiatives across the Food Safety Management System (FSMS).
-Develop, maintain, and update HACCP studies for all product categories, ensuring the effective execution of HACCP-related activities, including validation, verification, and ongoing compliance.
-Lead investigations of consumer and customer complaints related to CoMan products produced in the levant cluster, ensuring timely root cause analysis and corrective actions.
-Maintain and update the Quality Monitoring Scheme (QMS), ensuring full compliance with product release requirements and quality standards.
-Conduct regular factory floor inspections (Gemba walks), identify gaps, establish corrective action plans, and monitor the timely closure of identified issues.
-Ensure compliance with sensory evaluation standards, including the proper execution, documentation, and utilization of sensory testing for raw materials and finished products.
-Develop, implement, and sustain an effective Foreign Body Prevention Program to minimize contamination risks.
-Ensure the effective development, implementation, and continuous improvement of pathogen monitoring programs across Co-Mans.
-Serve as a quality representative for Innovation and Renovation initiatives, supporting all NPDI projects by ensuring quality and food safety requirements are integrated from the early stages, including preliminary HACCP (p-HACCP), allergen management, recipe management, and trial activities.
-Review analytical testing results against product release specifications to ensure compliance of raw materials, semi-finished products, and finished products with local regulatory requirements and Nestlé standards.
-Manage and oversee change control processes for raw materials, equipment, processes, and other applicable changes, ensuring proper risk assessment, approval, implementation and post validation.

What will make you successful…  

Academic Experience:
- University graduate or equivalent (preferred food science related)

Operational Experience:
Demonstrated competence in their specific field to support business requirements:
- Team member in a factory: Quality, Production Support, Application
  Group, or,
- Team member in the quality department of the Market, PTC/R&D,
   Centre, NRC, NQACs

 Business Experience:
Experience in successfully implementing quality assurance programs:
- Participating in project teams 
- Leading part of a change effort
- Participating in audit teams and/or improvement projects with more
  senior staff members
- Establishing networks of peers, in markets or factories