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Customer Support Analyst - Japanese Speaker

Customer Support Analyst - Japanese Speaker

    

Position Snapshot

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. 
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

Contribute to the success of the assigned E2E service by exceptionally delivering the function's KPI and SLA while using the language assigned. Serve as a language expert.

Learn and work on execution of PDP objectives and E2E plans in line with NBS Centre strategy.

To execute accurately and timely daily activities and functions as provided by the E2E assignment using the expected language expertise

Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;

Execute identified business and internal controls 

Execute PDP plan created in cooperation with the Line Manager

Analyze and check KPIs on quality of services provided and present during DORs; 

Ensure compliance with Nestlé standards in all executed activities.

What will make you successful

  • Bachelor’s degree
  • Can effectively communicate in English and Japanese in a business setting
  • 1+ experience in any field/industry
  • With working knowledge in SAP or MS Applications
  • Proven ability to collaborate with cross-functional teams to deliver solid business results.
  • Willing to adjust shift schedule as demanded by the business

Benefits

  • Competitive Salaries up to 14 months pay
  • Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
  • Trainings and continuous development opportunities
  • Internal career opportunities within the Nestle group
  • Annual bonus (contingent to the performance of the employee and the business)
  • Expanded Parental Support leave and benefits
  • Access to Staff shop to avail of discounted Nestle products

    

    

Position Snapshot

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. 
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

Contribute to the success of the assigned E2E service by exceptionally delivering the function's KPI and SLA while using the language assigned. Serve as a language expert.

Learn and work on execution of PDP objectives and E2E plans in line with NBS Centre strategy.

To execute accurately and timely daily activities and functions as provided by the E2E assignment using the expected language expertise

Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;

Execute identified business and internal controls 

Execute PDP plan created in cooperation with the Line Manager

Analyze and check KPIs on quality of services provided and present during DORs; 

Ensure compliance with Nestlé standards in all executed activities.

What will make you successful

  • Bachelor’s degree
  • Can effectively communicate in English and Japanese in a business setting
  • 1+ experience in any field/industry
  • With working knowledge in SAP or MS Applications
  • Proven ability to collaborate with cross-functional teams to deliver solid business results.
  • Willing to adjust shift schedule as demanded by the business

Benefits

  • Competitive Salaries up to 14 months pay
  • Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
  • Trainings and continuous development opportunities
  • Internal career opportunities within the Nestle group
  • Annual bonus (contingent to the performance of the employee and the business)
  • Expanded Parental Support leave and benefits
  • Access to Staff shop to avail of discounted Nestle products

    

Meycauayan, PH, 3020

Meycauayan, PH, 3020

Apply now »