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Content Factory Services Supervisor

Content Factory Services Supervisor

Meycauayan, PH, 3020

Meycauayan, PH, 3020

Position Snapshot

Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. 
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

Ensures team is aligned with the company's Operational Master Plan (OMP)

Responsible in ensuring that all agreed SLAs and KPIs are met

Ensures critical roles and activities have backups

Drives continuous improvement

Drives transition activities

Ensure alignment of service delivery with all the guidelines set up for all Content Factory service lines: Content Librarian Services, Content Adaptation, Content Publishing, Content Monitoring. digital assets following SBU and GMB rules with timeliness, accuracy, and consistency

Run regular governance calls with key stakeholder - Market champions, NGBS Solution Lead, Global eContent Development Expert, Brand Managers, Zone Champions, Content Hub Functional Owner, and Design & Create Lead, constantly raising and aligning the Global Guidelines and Rules.

Ensures the completion of onboarding process and documentation of each business or market

Ensures all that the service line have the complete Market Deployment Toolkit based on the Digital and Social Media Documentation Guideline

Runs internal quality check of submitted outputs for all the Content Factory service line to ensure the consistency quality of work.

Contributes ideas and strategy on each service lines to improve process, technology, ways of working, and best practices

Facilitates monthly governance calls with partner Markets discussing KPI results, action items, forecasted volume, and sharing of possible improvement on the service or process.

Ensures productivity targets are met

What will make you successful

Bachelor’s degree graduate, preferably in Marketing

Quick learner and ability to adapt to challenging environments

Able to multi-task and works well under pressure

Good interpersonal and communication skills

Customer service orientation

Highly analytical and with strong problem-solving skills

Strong project management skills

Self-starter and highly motivated

Leadership and decision-making ability

Change and continuous improvement mindset

Position Snapshot

Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. 
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

Ensures team is aligned with the company's Operational Master Plan (OMP)

Responsible in ensuring that all agreed SLAs and KPIs are met

Ensures critical roles and activities have backups

Drives continuous improvement

Drives transition activities

Ensure alignment of service delivery with all the guidelines set up for all Content Factory service lines: Content Librarian Services, Content Adaptation, Content Publishing, Content Monitoring. digital assets following SBU and GMB rules with timeliness, accuracy, and consistency

Run regular governance calls with key stakeholder - Market champions, NGBS Solution Lead, Global eContent Development Expert, Brand Managers, Zone Champions, Content Hub Functional Owner, and Design & Create Lead, constantly raising and aligning the Global Guidelines and Rules.

Ensures the completion of onboarding process and documentation of each business or market

Ensures all that the service line have the complete Market Deployment Toolkit based on the Digital and Social Media Documentation Guideline

Runs internal quality check of submitted outputs for all the Content Factory service line to ensure the consistency quality of work.

Contributes ideas and strategy on each service lines to improve process, technology, ways of working, and best practices

Facilitates monthly governance calls with partner Markets discussing KPI results, action items, forecasted volume, and sharing of possible improvement on the service or process.

Ensures productivity targets are met

What will make you successful

Bachelor’s degree graduate, preferably in Marketing

Quick learner and ability to adapt to challenging environments

Able to multi-task and works well under pressure

Good interpersonal and communication skills

Customer service orientation

Highly analytical and with strong problem-solving skills

Strong project management skills

Self-starter and highly motivated

Leadership and decision-making ability

Change and continuous improvement mindset

Apply now »