SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business 
Full-time
Bachelor’s Degree 
1+ year of experience

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

• Acts as End-to-End SME of ensuring all content activities in scope across all markets are executed timely using the Content Management Framework and according to the agreed Key Performance Indicators (KPIs) 
• Functions as point of escalation to address complex content related requests, issues, and concerns raised, works with the Market SMEs to resolve escalated issues if needed.
• Represents the Center on regular global ESDE discussion and/or projects related to Content Management of Me@Nestle/myNestle as well as NIVA chatbot.
• Responsible in overseeing all content requirements of the market are delivered by the CoS based on global and local standards by collaborating with the Junior KB Focal.
• Supports the Junior KB Focal to efficiently plan and execute Content Management activities in collaboration with the SMEs from the NiM, CoS Contact Center and the CoS Operations 
• Maintains positive relationship by building trust and illustrating reliability in all dealings with both internal and external stakeholders.
• Delivers positive end-user experience by efficiently managing the content of Me@Nestle/myNestle as guided by the standard Content Management model and in accordance with agreed Service Level Agreements.
• Drives/Leads completion of proactive communication to deflect queries from the Contact Center to the Self Service Portal. 
• Provide insights to stakeholders to further enhance Me@Nestle/myNestle contents based on reporting, dashboard results, Contact Center cases, Knowledge Feedback Tasks, Survey results, and impact of proactive communication 
• Identifies, proposes and executes process initiatives to ensure efficiency and improved performance of the portal.
• Drives and coordinates workstream reviews and co-facilitates MOR discussions. 
• Coaches and trains the team members and the Market SMEs to address the end-to-end functional capability building needs.

ARE YOU A FIT?

• Bachelor’s degree in communications or health science; preferred
• Highly analytical and self-motivated 
• With working knowledge with MS Office software and phone systems 
• Has a critical degree of accuracy regarding data entry and analysis
• Proven ability to collaborate with cross-functional teams to deliver solid business results.
• Mastery of communication in a Global Environment to manage stakeholders.
• Knowledge of Content Management metrics and methodologies
• Knowledge of market-specific policies and processes that are critical to be able to effecively execute Content 
• Willing to adjust shift schedule as demanded by the business

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.