A day in the life of...

Drive Operational Excellence

- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.

- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards

- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets

Ensure Service Delivery

- Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o

- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.

What will make you successful...

• Graduate of a bachelors degree with good scholastic records
• Minimum of 1 year continues contact center experience
• Strong customer orientation & exceptional commitment to deliver quality service, high sense of urgency in executing operational activities
• With good interpersonal skills and can work with minimum supervision
• Can work in a fast-paced and highly demanding environment, able to handle pressures and demands from multiple customers and competing priorities
• Strong team player and able to adapt to different levels in the organization
• Proactive, keen to details, results focused, and organized
• System and process-oriented with the ability to identify critical issues
• With average written & verbal communication skills in English
• Knowledgeable in MS Office Applications
• Knowledge in SAP HR is an advantage
• Can start immediately

Benefits

• Competitive Salaries up to 14 months pay
• Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
• Trainings and continuous development opportunities
• Internal career opportunities within the Nestle group
• Annual bonus (contingent to the performance of the employee and the business)
• Expanded Parental Support leave and benefits
• Access to Staff shop to avail of discounted Nestle products