POSITION SNAPSHOT

Location: Meycauayan, Bulacan, PH

Company: Nestlé Integrated Business Services Manila

Full-time Bachelor’s Degree

5+ years of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.   Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE…

In this role, you will act as the end-to-end Subject Matter Expert (SME), ensuring operational excellence, process consistency, and continuous improvement across all activities within scope. Your day will involve a blend of execution, coaching, problem-solving, and collaboration with both the team and market stakeholders.

Core Responsibilities

• Serve as the end-to-end SME, ensuring all activities are executed on time and aligned with agreed Key Performance Indicators (KPIs).
• Identify and reinforce relevant controls across the end‑to‑end process to ensure consistent application among all teams.
• Proactively identify, propose, and implement process initiatives to enhance efficiency and improve performance in partnership with the Process Optimizer.
• Drive and coordinate workstream reviews, and co‑facilitate MOR sessions to ensure timely resolution of open items.
• Coach and train team members to strengthen end‑to‑end functional capability and enable them to "connect the dots" across processes.

Supporting Total Service Quality with NBS and Market

• Facilitate WOR sessions with the market; engage in brainstorming with the Team Lead, prepare MOR decks, and co‑facilitate discussions.
• Act as the first level of market escalation, ensuring corrective and preventive actions are implemented and closed out effectively.
• Support data gathering for target setting and contribute to joint priority discussions with the Market.

Driving Continuous Improvement & Standardization

• Support the identification of automation and analytics opportunities; conduct feasibility studies with the Process Optimizer, Operations, and BSA/Analytics team.
• Lead process improvement projects driven by metrics, trend analysis, and market feedback.
• Share best practices and success stories across the organization through expert networks to promote process improvement and efficiency.