Customer Service Representative
Customer Service Representative
A day in the life of...
Drive Operational Excellence
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
Ensure Service Delivery
- Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
What will make you successful...
- Graduate of a bachelors degree with good scholastic records
- Minimum of 1 year continues contact center experience
- Strong customer orientation & exceptional commitment to deliver quality service, high sense of urgency in executing operational activities
- With good interpersonal skills and can work with minimum supervision
- Can work in a fast-paced and highly demanding environment, able to handle pressures and demands from multiple customers and competing priorities
- Strong team player and able to adapt to different levels in the organization
- Proactive, keen to details, results focused, and organized
- System and process-oriented with the ability to identify critical issues
- With average written & verbal communication skills in English
- Knowledgeable in MS Office Applications
- Knowledge in SAP HR is an advantage
- Can start immediately
Benefits
- Competitive Salaries up to 14 months pay
- Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
- Trainings and continuous development opportunities
- Internal career opportunities within the Nestle group
- Annual bonus (contingent to the performance of the employee and the business)
- Expanded Parental Support leave and benefits
- Access to Staff shop to avail of discounted Nestle products
A day in the life of...
Drive Operational Excellence
- Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.
- Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
- Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
Ensure Service Delivery
- Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
What will make you successful...
- Graduate of a bachelors degree with good scholastic records
- Minimum of 1 year continues contact center experience
- Strong customer orientation & exceptional commitment to deliver quality service, high sense of urgency in executing operational activities
- With good interpersonal skills and can work with minimum supervision
- Can work in a fast-paced and highly demanding environment, able to handle pressures and demands from multiple customers and competing priorities
- Strong team player and able to adapt to different levels in the organization
- Proactive, keen to details, results focused, and organized
- System and process-oriented with the ability to identify critical issues
- With average written & verbal communication skills in English
- Knowledgeable in MS Office Applications
- Knowledge in SAP HR is an advantage
- Can start immediately
Benefits
- Competitive Salaries up to 14 months pay
- Rewarding career in a global setting - exposures in Asia, Oceania, Africa, and Americas
- Trainings and continuous development opportunities
- Internal career opportunities within the Nestle group
- Annual bonus (contingent to the performance of the employee and the business)
- Expanded Parental Support leave and benefits
- Access to Staff shop to avail of discounted Nestle products
Meycauayan, PH, 3020
Meycauayan, PH, 3020