POSITION SNAPSHOT
Location: Meycauayan, Bulacan, PH Company: Nestlé Business
Full-time
Bachelor’s Degree
5+ years of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

The Market Account Lead drives a mature partnership between the Nestle Business Services (NBS) Center and Markets by facilitating continuous improvement implementations, data analytics and new services offerings to drive value to the business.

• Establishes strong partnership between NBS Center and Market management through driving an effective Total Service Quality (TSQ) (model, tailored to market circumstances. Own functional leadership for TSQ.
• Ensures regular feedback mechanism are in place (e.g. MOR feedback, Annual Survey and executive partners interviews and Market Head feedback) as well as learnings are shared with the Global Service Solution teams/IBS and corresponding actions are implemented
• Acts as guardian of the NBS Center wide Operational Master Plan (OMP) and facilitates joint OMP creation & progress tracking for market level OMPs
• Ensures that continuous improvement initiatives are implemented across Markets and NBS to drive tangible benefits to the business, leveraging NCE methodologies- leveraging cross stream and cross center project replications
• Coordinates issues across end-to ends and resolves them as per commitment
• Ensures understanding is achieved in the NBS Center on the Markets business requirements and challenges, alignment of center contribution to market objectives is proactively and regularly delivered, and solutions developed at IBS and NBS Centers levels are being challenged to meet markets needs
• Coordinates all relevant activities and ensures they are executed on time in full to ensure that the desired level of partnership maturity is achieved especially on focused and targeted markets                                                      
• Ensures that alignment is achieved with Markets regarding the value to deliver (e.g. priority KPIs agreed with Markets based on business context)                                                   
• Organizes feedback mechanisms (e.g. MOR feedback, Annual Survey and executive partners interviews and Market Head feedback) as well as learnings are shared with the Global Service Solution teams/IBS and corresponding actions are implemented
• Drives overall vendor performance for Hub & Spoke                                                  

ARE YOU A FIT?

• Bachelor’s degree in any related course

• With experience in leading and driving continuous improvement initiatives delivering visible and sustainable results
• Has successfully exercised traversal leadership (influence without direct control) especially on senior stakeholders
• With experience in a service roles, supply chain, finance, and/ or HR functions
• Preferably with experience in costing framework of shared service including ABC drivers and charge back mechanism