Operational Risk Specialist

Location: Meycauayan, Bulacan, Central Luzon

Nestlé Integrated Business Services Manila, Inc.

Full time

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Integrated Business Services Manila is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

The Operational Risk Specialist is responsible for delivering end‑to‑end risk and insurance operations for assigned markets, ensuring accurate insurance renewals, premium payments, claims handling, forecasting, and reporting. The role works closely with Treasury, Finance, Legal, and Market stakeholders, as well as external insurers and brokers, to ensure compliance with internal controls, global risk standards, and governance requirements.

As an Operational Risk Specialist, you will:

Manage insurance renewals and premium calculations, including preparation, validation, and submission of data in global risk systems
Oversee Certificate of Insurance (COI) management, responding to market requests and ensuring completeness and compliance
Coordinate insurance invoice posting and payment tracking, including PR/PO initiation and collaboration with S2P teams
Prepare and analyze insurance premium forecasts, explaining material movements to business and finance stakeholders
Manage insurance claims handling, ensuring documentation completeness, timely follow‑ups, and accurate claims tracking
Maintain risk and insurance data repositories (policies, contracts, invoices, reports) to support audits, tax, and compliance reviews
Prepare premium allocation and amortization files, including journal entries and tracker maintenance
Validate property values, locations, ownership data, and coordinate approvals with market CFOs
Support Y+1 premium forecasting, applying rate increases and identifying potential risk or cost drivers
Address and resolve escalated insurance and risk issues, providing clear analysis and recommendations
Conduct regular governance calls and reviews with markets and internal partners to identify risks and improvement opportunities
Provide training and governance guidance to stakeholders on risk and insurance processes
Drive process improvements, automation, and emerging services aligned with global risk and treasury initiatives

What will make you successful:

Bachelor’s degree in Accounting, Finance, Risk & Insurance, or related field
3+ years of experience in Risk Operations, Insurance Services, Finance Shared Services, or BPO environments
Experience supporting international or regional markets is an advantage
Solid understanding of risk and insurance operations, including renewals, premiums, claims, and forecasting
Strong knowledge of finance processes, internal controls, and governance standards
Hands‑on experience with ERP systems (SAP preferred) and global finance tools
Advanced Excel and data analysis skills; exposure to automation, dashboarding, or database management is a plus
Ability to prepare accurate reports, forecasts, and reconciliations under tight timelines
Delivers results with high accuracy, timeliness, and attention to detail
Capable of working independently with minimal supervision
Strong stakeholder management and communication skills, particularly in English
Proactively identifies risks, control gaps, and process improvement opportunities
Comfortable handling escalations and cross‑functional coordination
Demonstrates a continuous improvement and ownership mindset