POSITION SNAPSHOT

Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full-time, Hybrid

Bachelor’s Degree

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE …

The Market Account Specialist will drive a mature partnership between NBS Centre and smaller Markets by facilitating continuous improvement implementations, data analytics and new services offerings to drive value to the business.                                                                            

• Establish strong partnership between NBS Center and Market management through driving an effective TSQ model, tailored to market circumstances. Own functional leadership for TSQ
• Ensure regular feedback mechanism are in place (e.g. MOR feedback, Annual Survey and executive partners interviews and Market Head feedback) as well as learnings are shared with the Global Service Solution teams/IBS and corresponding actions are implemented
• Ensure communication channels between all market partners and NBS Center are set up and working effectively. Serve as the first point of contact & facilitator in the preparation of the executive reviews.
• Act as guardian of the NBS Center wide OMP and facilitate joint OMP creation & progress tracking for market level OMPs
• Ensure that continuous improvement initiatives are implemented across Markets and NBS to drive tangible benefits to the business, leveraging NCE methodologies- leveraging cross stream and cross center project replications
• Coordinate that issues across E2E are resolved as per commitment
• Ensure understanding is achieved in the NBS Center on the Markets business requirements and challenges, alignment of centre contribution to market objectives is proactively and regularly delivered, and E2E solutions developed at IBS and NBS Centers levels are being challenged to meet markets needs
• Coordinate that all relevant activities are executed on time in full to ensure that the desired level of partnership maturity is achieved especially on focused and targeted markets
• Ensure that alignment is achieved with Markets regarding the value to deliver (e.g. priority KPIs agreed with Markets based on business context)
• Organize that regular feedback mechanism is in place (e.g. MOR feedback, Annual Survey and executive partners interviews and Market Head feedback) as well as learnings are shared with the Global Service Solution teams/IBS and corresponding actions are implemented
• Organize that effective communication is implemented between Markets and Center for critical E2E BCP activities
• Facilitate those regular best practices sharing across markets is in place through effective benchmarking and in sighting- both internal to NBS Manila and with the other NBS Centers
• Drive overall vendor performance for Hub & Spoke

 ARE YOU A FIT?

• Has a bachelor’s degree in any course
• Excellent written and verbal communication skills
• Strong influencing, negotiation, selling/marketing skills
• Strong understanding of relevant business unit and partner requirements
• Flexibility and Curiosity
• Team player
• Respect for various cultures within Nestle
• Ability to work effectively in a complex (matrix) environment and to build strong professional relationship (networking)
• Ability to work under pressure
• Must meet the deadlines