Position Snapshot

Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc. 
Full-time
Bachelor’s Degree 
2+ year of experience

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

•    Perform internal quality audit in accordance to SLA requirements and standard audit procedures
•    Provide feedback to Operations on quality of service as supported by service level performance reports on defined SLA to ensure compliance to Standard Routines 
•    Manage and prepare periodic SLA reports for Operations to identify quality issues
•    Manage feedback monitoring process and follow-ups on any specific action plans identified to address gaps on operational processes
•    Collaborate with Operations on establishing effective process controls to manage the risks involved on various operational processes and issues
•    Initiate and facilitate periodic SLA reviews with Operations to calibrate on the overall operational performance and program/process changes promoting continuous improvements on service delivery processes
•    Manage standard audit and SLA database and assist in the preparation of performance reports
•    Lead and/or support process and service level improvement initiatives through data analysis and identification of relevant measures for Operations
•    Ensure update on Standard Routines for SLA data management and reporting
•    Support the Performance Pulse solution in terms of data management, user acceptance testing and other activities as required

What will make you successful

•    Bachelor’s degree in Accountancy; preferably CPA
•    Experience in process improvement methodologies preferred
•    Knowledge in SAP 
•    Familiarity and understanding of ES systems and procedures an advantage
•    Must have a thorough understanding of the Service Level Agreements
•    Analytical and keen on details
•    Able to properly organize multiple data and documents
•    With above average written & verbal communication skills in English
•    With good interpersonal skills
•    Assertive and with sense of responsibility and maturity
•    Must be proactive and results-focused
•    Able to work effectively and efficiently with minimal supervision
•    Able to work on computer applications such as MS Word, Excel and Powerpoint
•    Willing to work night shifts