Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH
Company: Nestlé Business Services AOA, Inc.

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A day in the life of...

Oversees the bond between the IS/IT & business Consumers and Customers, ensures a deep understanding of opportunities and issues facing business functions and advises on the best solutions. Translates business strategies, opportunities, threats and needs into IS/IT product requirements and plays a key role in betweeen Operations, Business Development Unit and market business partners to specify, test and deploy IS/IT automation solutions.

Responsible to structure the project,assess efort, define resource need, coordinate execution, monitor, control and close automation project. In cooperation with BSA defines and prioritizes development tasks to ensure business requirements are met through delivery. Provides advice and recommendations for Center and key stakeholders on identifying, prioritizing, and coordinating resources engaged with the Automation Product/Project portfolio.

Responsible for Building and Testing Automation Solutions

• Partners with E2E POs and MAL to identify process automation opportunities

• Obtain detailed process requirements and expected outcomes: As-Is process flow, SRs, Benefits and key outcomes

• Creates Process Design Document (PDD)

• Test new automation solutions

• Responsible for identification of bugs prior deployment to production)

• Ensure availability of updated standard routines for the to-be automated process through providing comprehensive process description for solution

• Support the local BSA team to script new solutions for local initiatives

• Assess options for automation solution and providing insight as to the best alternative that may include process improvement(s) (includes licenses recommendations, platforms, design, etc)

Deploys Local, Global and/or Market Automation Solutions following agreed Automation pipeline

• Basis inputs from Center Ops, Process Optimizers and Market Digital Acceleration Team (or any other functional relationship management team at market level) consolidates automation pipeline for NBS Center, aligns priorities within automation pipeline together with Ops, PO and market stakeholders and assess delivery timelines and effort

• Touchbase with Global BSA team on Global initiatives, its replication and roll-out; Ensure that Global initiative are incorporated under Center Automation pipeline (where applicable)

• Cascade within the Center Global Automation initiatives and assess its relevance for the markets/processes in scope

• Identify future enhancements

• Support Operations in definng the schedule for frequency of robots

• Support the local BSA team users on new solutions

• Perform Hypercare for local and global initiatives

• Ensure that there is no dupliaction of initiatives between Local and Global and across E2E

• Ensure that there is synergy between the market and Local/Global initiatives

Responsible for Sustain of Automation Solutions

• Ensures continuous capability building and tenchical support for developed automation

• Develops automation supporting documentation within agreed standards, including documentation for troublieshooting.

• Create and maintain the instruction manual (QRGs) for automation process

• Share Knoweldge and provide capability building sessions on available automations within NBS

• Identify and raise enhancements for existing automation solution due to technical updates / system migrations

• Identify bugs for the enhancements (pre live phases)

• Update Service Now (bugs, enhancements, test data)

• Ensure execution of all necessary actions to deliver automation, in case identified it is not providing full requrement as originally designed (original wording: Ensure execution of activities which are not delivered by the solution for a particular process)

Provide ongoing support to the NBS E2E Optimizer, Local BSA team and Market Digital Acceleration Teams

• Support the Local BSA in prototype creation (script new solutions for local initiatives through PowerApps or Power Automate)

• Support the NBS E2E PO and Market Digitial Acceleration Lead in the design events and the baselining exercise

• Collaborates with Data Visualization in case of development requests for analytics or data mining

• Assist Market Project team thru automation process steps and documentation coaching

Project Management and Stakeholder Management

• Responsbile for the overall project planning, monitoring and controlling until completion (Go live until Hypercare exit)

• Provides status update to key stakeholders and Senior Leadership team within the center as well as Market (Project Governance, Business Review, etc)

• Close coordination and collaboration with Local BSAs, Data Visualization Specialists, Process Optimizers and Market Digital Acceleation team to identify and provide proactive risk assessment and risk mitigation actions

• Close coordination with Local BSAs, Ops and Market automation users during User acceptance testing

• Effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions

What will make you successful

• • Bachelor's degree in business, information systems or related discipline, or equivalent; M.B.A. will be a plus

  • Experience of business analysis in a relevant functional area

  • Extensive project management and stakeholder management experience

  • Extensive business experience in a relevant function is beneficial

  • Strong experience working in an Agile/DevOps environment using design thinking methodology

  • Experience with effective communication at different levels in the organization

  • Experience working in a global environment and with virtual teams

   

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.