Position Summary

The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements.

• Evaluate and execute end-user role assignment request based on market agreed procedures/policies
• Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.
• Performs End User Role localization and ensure it is delivered on time.
• Execute Role Variant creation and update in PRAM.
• Raise a RDS based on the input received from Analyst or Market Role Links.
• Documents all requests/activities in the ticket management tool following defined standards and best practices
• Ensures timely resolution of all tickets within agreed SLAs and KPIs
• Ensures timely response to emails sent to the group's generic mailbox
• First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.
• Updates CATS in a timely manner
• Create/review/update Standard Routines
• Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures
• Deliver process improvement initiatives
• Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.

What will make you successful

• Graduate of Bachelors Degree preferrably Information Tech or any related course
• Quick learner and ability to adapt to challenging environments
• Able to multi-task and works well under pressure
• Good interpersonal and communication skills
• Customer service orientation
• Analytical and with strong problem-solving skills