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User Account Management Associate

User Account Management Associate

Meycauayan, PH, 3020

Meycauayan, PH, 3020

Main purpose of the Position

Position Snapshot

Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
Bachelor’s Degree
1+ year of experience

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

  • Incident and Request Management
    • Document all request and issues related to User Administration in the Service Management tool and escalate to proper Assignment Group if needed
    • Perform initial analysis and provide resolution to issues related to User Management
  • User Account Management
    • Manage User Account creation, modification, & deletion
    • Manage User access in shared folders, generic mailbox and security groups
    • Grant/Remove access to GLOBE application which requires security access
  • Others
    • Prepare reports required by market and operations such as KPI Report.
    • Drive initiatives that will improve and deliver efficiency in the service thru NCE methodology.
    • Interacts with Regional and Global Security team

What Will Make You Successful?

  • Bachelor’s Degree
  • Minimum of 1 year experience in User management support or IT Support
  • Intermediate technical background in SAP or Microsoft Tools would be a plus
  • Advance skills in MS Excel, working knowledge of MS Word, Powerpoint, Visio and Access
  • Excellent analytical and problem solving skills
  • Excellent in oral and written communication (English)
  • Excellent customer service skills
  • Able to work efficiently with minimal supervision
  • Willing to work on shifting schedule

Main purpose of the Position

Position Snapshot

Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
Bachelor’s Degree
1+ year of experience

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.  

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

  • Incident and Request Management
    • Document all request and issues related to User Administration in the Service Management tool and escalate to proper Assignment Group if needed
    • Perform initial analysis and provide resolution to issues related to User Management
  • User Account Management
    • Manage User Account creation, modification, & deletion
    • Manage User access in shared folders, generic mailbox and security groups
    • Grant/Remove access to GLOBE application which requires security access
  • Others
    • Prepare reports required by market and operations such as KPI Report.
    • Drive initiatives that will improve and deliver efficiency in the service thru NCE methodology.
    • Interacts with Regional and Global Security team

What Will Make You Successful?

  • Bachelor’s Degree
  • Minimum of 1 year experience in User management support or IT Support
  • Intermediate technical background in SAP or Microsoft Tools would be a plus
  • Advance skills in MS Excel, working knowledge of MS Word, Powerpoint, Visio and Access
  • Excellent analytical and problem solving skills
  • Excellent in oral and written communication (English)
  • Excellent customer service skills
  • Able to work efficiently with minimal supervision
  • Willing to work on shifting schedule

Apply now »
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