Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

DIGITAL BRAND PERFORMANCE
Conduct social media campaign performance analysis and report on the results
Provide actionable insights to brand teams depending on brand’s performance and trend analysis (ad hoc / campaign report)
Promote and support continuous improvement initiatives
Update Standard Routines based on assignment

DIGITAL NEWS & ALERTS
Cover online Social Media consumer posts related to corporate topics, Brands and alert Markets for any potential crisis
Analyze consumer sentiments in Social Media and submit daily/ monthly reports
Promote and support continuous improvement initiatives
Update Standard Routines based on assignment

SOCIAL MEDIA QUICK RESPONSE
Respond to consumer queries, comments, and complaints in social media
Cover online Social Media consumer posts related to product/brand complaints and alert Markets for any potential crisis
Promote and support continuous improvement initiatives
Update Standard Routines based on assignment

Bachelor’s degree, preferably in Communications/ Marketing/ Research-related course

At least 2 years experience in community management/ customer service

Experience/ knowledge in Branding and Marketing communication (work-related or academic)     

Ability to work with high-volume, multi-platform, and complex tasks

Experience with Digital Marketing Analytics is an advantage but not required

Willing to work on shifting schedules