We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

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Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

Here’s why we think you should choose us: 

• Competitive wage + Quarterly and Annual Bonus
• Complete family benefits package that starts on day 1

• Health and dental
• Massage
• Pension plan with a generous employer’s contribution
• Extensive mental health coverage
• Health Spending Account
• EAP 

• Free coffee machine + Monthly Nespresso credit  
• Exclusive employee discounts  
• Free unlimited coffee during working shifts 
• Supportive and intentional career development adapted to your personal goals
• Excellent training and growth opportunities  
• And much more!

Position summary 

We are looking for a Boutique Assistant Manager at our Square One location. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life 

As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:

Leadership/Team Management:

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations:

• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health&safety;
• Monitor and manage schedules to ensure boutique operations and customer service goals are met;
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
• Support stock team by performing spot checks and assisting with inventories and deliveries.

Sales and Customer Service:                                            

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
• Maximize guest frequency, sales and acquisition of new customer in the boutique;
• Maximize capsule, accessories and machines sales in the boutique;
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.  

What will make you successful 

• 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
• Demonstrated ability to plan, prioritize, and multitask
• Strong team-building skills with a history of effective coaching and development
• Effective time management, communication, problem-solving and analytical skills 
• Passionate about coffee and sustainability 
• Experience in the food or coffee space is an asset

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process. 

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada! 

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.