Position Snapshot

Business areas: Nespresso Canada B2B
Job title: Account Manager 
Location: Ottawa, ON
Job Grade: 15
 

Position Summary

We are looking for an Account Manager for Nespresso working remotely in Montreal, reporting to the Regional Sales Manager B2B.  The Account Manager will ensure customer acquisition, retention and productivity within the Offices, Hotels, Restaurants, Café/Bars, and ensure high visibility and best in class service (before and after) within high end HORECA/OFFICE prospects and customers to become a category leader.  The successful candidate will be responsible for a territory in the Montreal region.

A day in the life of an Account Manager

As an account manager, you will be responsible for the acquisition of new HORECA (Hotels, Restaurants, Cafés) and office customers in the appropriate target group.  You will maintain and nurture relationships with existing customers and manage coffee consumption on operating contracts.  You will be responsible to optimize customer profitability and implement and ensure compliance with corporate and regional channel guidelines and policies.
You will also: 
•    Perform weekly and monthly reporting of sales and business KPI’s
•    Successfully convert the customer base into Nespresso Ambassadors
•    Leverage current market knowledge & network to accelerate Nespresso’s presence in high end HORECA and OFFICE channel.
•    Ensure high visibility within the HORECA/OFFICE Channel via customer acquisition and machine placements in the predefined target group
•    Execute the strategy for the HORECA/OFFICE channel to achieve business targets and objectives defined in the Operational Plan
•    Work closely with international/regional Nespresso Channel Networks
 

What will make you successful

As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment.   You will already have Progressive Sales experience, coupled with your highly organised, dynamic approach with account management experience considered a strong asset.  Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 
You will also have:
• A Bachelor’s Degree in commerce, economics, hospitality or equivalent
• A full and valid driver’s license is required
• 3-5 years of experience in marketing or sales.  Experience in HORECA or OFFICE channel will be considered a strong asset
• Business oriented, autonomous, diligent and creative
• Strong communication/presentation skills
• Ability to demonstrate and convey key brand messages with passion, credibility and sincerity
• Flexible and able to adapt to a changing environment
• Ability to self-manage remotely
• Must be fluently bilingual in English and French

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.