Field Service Technician (12 month contract)

A little bit about us
We are Nestlé Nespresso Canada and we are proud to be one of Nestlé's fastest growing business units. Our team of passionate entrepreneurs have made Nespresso the benchmark for coffee capsules and one of the most recognized brands in the world. We owe our growth to our commitment to research and development in order to always stay one step ahead and to serve as a benchmark in the coffee capsule sector. We are also proud to be able to offer premium quality coffees that consumers can savour in the comfort of their own home or away from home, in restaurants, hotels, offices or in luxury retailers. We stand for quality through our careful and thoughtful approach, from the way we source our ingredients, to how we manufacture our products and market our high-quality coffees. Nespresso is headquartered in Lausanne, Switzerland, but is present in more than 60 countries and has more than 12,000 employees worldwide. To learn more, visit www.nespresso.com.

Position Snapshot

Business areas: Nespresso Canada
Job title: B2B Field Technician (12 month contract)
Location: Montreal, QC

Position Summary

We are looking for a Business to Business (B2B) Field Technician for Nespresso based at After Sales Center in
Montreal, reporting into the B2B Technical supervisor & Training Specialist. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life of...

As a Field Service Technician, you will:
•   Receive dispatched service call via dispatcher.
•   Perform preventative maintenance as required.
•   Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
•   Provide training to customers on the daily maintenance of the dispensing equipment.
•   Follow up with account until the service call is completed.
•   Report all service activities accurately on invoice/service orders at the completion of every call.
•   Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
•   Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
•   Travel throughout region to assist other technicians as needed.
•   Interact with sales team, call center, help desk and other technicians.
•   Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

What will make you successful

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

You will also have:

•   Secondary education diploma or equivalent combination of education and experience.
•   Minimum 2 years of previous field service experience.
•   Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
•   Must be able to regularly lift and install equipment of up to 25 kilograms.
•   Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
•   Excellent organizational and planning skills. Demonstrated ability to learn.
•   Valid driver’s licence and clean driver’s abstract.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#NestléCAHiring

A little bit about us
We are Nestlé Nespresso Canada and we are proud to be one of Nestlé's fastest growing business units. Our team of passionate entrepreneurs have made Nespresso the benchmark for coffee capsules and one of the most recognized brands in the world. We owe our growth to our commitment to research and development in order to always stay one step ahead and to serve as a benchmark in the coffee capsule sector. We are also proud to be able to offer premium quality coffees that consumers can savour in the comfort of their own home or away from home, in restaurants, hotels, offices or in luxury retailers. We stand for quality through our careful and thoughtful approach, from the way we source our ingredients, to how we manufacture our products and market our high-quality coffees. Nespresso is headquartered in Lausanne, Switzerland, but is present in more than 60 countries and has more than 12,000 employees worldwide. To learn more, visit www.nespresso.com.

Position Snapshot

Business areas: Nespresso Canada
Job title: B2B Field Technician (12 month contract)
Location: Montreal, QC

Position Summary

We are looking for a Business to Business (B2B) Field Technician for Nespresso based at After Sales Center in
Montreal, reporting into the B2B Technical supervisor & Training Specialist. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life of...

As a Field Service Technician, you will:
•   Receive dispatched service call via dispatcher.
•   Perform preventative maintenance as required.
•   Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
•   Provide training to customers on the daily maintenance of the dispensing equipment.
•   Follow up with account until the service call is completed.
•   Report all service activities accurately on invoice/service orders at the completion of every call.
•   Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
•   Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
•   Travel throughout region to assist other technicians as needed.
•   Interact with sales team, call center, help desk and other technicians.
•   Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

What will make you successful

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

You will also have:

•   Secondary education diploma or equivalent combination of education and experience.
•   Minimum 2 years of previous field service experience.
•   Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
•   Must be able to regularly lift and install equipment of up to 25 kilograms.
•   Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
•   Excellent organizational and planning skills. Demonstrated ability to learn.
•   Valid driver’s licence and clean driver’s abstract.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#NestléCAHiring

Montreal, CA