Position Snapshot
Business area: Nestle Nespresso Canada
Job title: Sales & Operations Planner
Location:  300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3
Hybrid 

A little bit about us
Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes.  Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency. 

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

What to Expect: 
The Sales & Operations Planner will lead the Monthly Business Planning Process and is a key contributor to Plan to Execute end to end process in conjuction with DSP planners.

A day in the life of the SOP Planner:

• Engage and collaborate with a team of skilled Demand Planners in order to continuously improve the quality of the demand signal
• Ensure continuous alignment with Business expectations while meeting the agreed levels of performance in the market                                                                                                                                                     
• Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management 
• Dive deep into forecasting planning models to identify risks and opportunities and resolve constraints by negotiating across various owners
• Lead and facilitate the preparation for Monthly Business Planning with  reviews with Commercial Teams (CRM/Marketing/B2C channels/B2B/ Finance)  to deliver an unbiased and unconstrained view of the demand to support operational planning and the Monthly Business Planner Process with a goal of achieving a recommendation or escalation.                                                                                                                                                                                                                                                                                                    
• Ensures full meeting preparation with planners and cross-functional teams with presentation of consolidated and accurate information along with well-articulated messaging to support and drive right discussion, decisions and actions 
• Ensures review of historical trends, research of demand drivers, comparison of forecast data, and development of statistical forecast models, and evaluate forecast results.
• Oversee all Demand & Supply Planner related KPIs and metric review, trend analysis for Operational & Commercial Reviews (Daily, Weekly, Monthly Operational Reviews, Monthly Business Planning)
• Supports Internal control assessments on Monthly Business Planning, Demand & Supply Planning logs and KPIs, inbound & inventory management and ensure action plans are closed on a timely basis. 
• Support market in the audit preparation phases.
• Ensure a continuous improvement culture is developed and sustained
• Fully understands and implements Nestle Continuous Excellence principles as a standard way of working.
• Contributes to the Nespresso Competitive Planning solution by active and constructive participation in the Monthly Business Planning (MBP) and Dynamic Forecast (DF) processes.

Role Requirements

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
• Bachelor’s degree in Commercial, Supply Chain, Finance (business planning/Dynamic forecasting) or Mathematics, required.                                   
• Engineer or master’s degree level preferred. 
• Strong Analytical, statistical and communication skills
• Experience on leading Monthly Business Planning / Sales & Operations process and negotiation with commercial functions
• 5+ years of relevant and successful operational experience at market / business level in Demand and Supply Planning (including in a Retail environment) 
• Forecasting & Inventory Management experience required
• Knowledge in product portfolio management (type of demand, seasonality, lifecycle status, shelf-life)
• Computer literate (Advanced Excel, Power point and reporting tools such as Power BI, any Business Intelligence)
• Preliminary experience with a demand statistical tool is an asset (SAS, SAP/APO, OMP, etc.) 
• Good knowledge of supply chain KPIs (demand plan accuracy, stock cover, stock availability, etc.)
• Excellent written and verbal communication
• Highly influential, organized, detail-oriented and collaborative

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and ix personal days (Personal Paid Holidays) 
• Flexible and hybrid work arrangements 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit 
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application. 
 
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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