We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Business area: Nestle Nespresso Canada

Job title: Supervisor, Field Service & B2B Training

Location: After-sell Center, 151 Av. Reverchon, Pointe-Claire, QC H9P 1K1

Hybrid

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes.  Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. 

In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

What to Expect:

The Supervisor, Field Service & B2B Training will be responsible to lead the technicians, coordinate and perform training for internal and external technicians and service partners and managing the technicians schedule of activities

A day in the life:

• Manage weekly, monthly & yearly schedule planning for technicians including projects & roll out
• Prepare the preventive maintenance programs for technicians and organize courtesy visits to B2B clients for technicians
•  Perform monthly analysis to identify gaps and detractors impacting consistent first-time call repairs are achieved.
• To manage the technical team of 3 technicians: Annual performance reviews, vacation schedule, skill developments
• Ensure field technicians are trained to provide professional communications, quality installations, repairs and preventive maintenance and an overall positive customer experience is achieved and to ensure all documentation is completed accurately and on time
• Provides technical support and coaching for service partners & internal stakeholders such as the Nespresso Call Center and the Internal Sales teams.
• Perform periodic stock reviews of spare parts, machines, packaging material and other miscellaneous assets
• Compile inventory reports, perform analysis on availability, usage, needs, overstock and dead inventory
• Participate and assist in special projects, coordinating with other departments to ensure deliverables falling within scope of the repair center are met

Role Requirements

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market.
• Technical degree preferred, or 3-5 years of experience in operations, including technical repair environment in warehouse
• 4 years’ work experience with After-Sales Service support functions required.
• 2 years’ work experience compiling and creating analytical reports strongly preferred.
• Proficiency in MS Excel, Word, and Outlook required.
• People leadership and talent development experience preferred.
• Capable of creating logical formulas and data queries through Excel or data extract tool.
• Ability to work with clear deadlines.
• Focused on continuous improvement.
• Ability to train people on the field.
• Problem identification and solving.
• Good analytical skills.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and six personal days (Personal Paid Holidays) 
• Flexible and hybrid work arrangements 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit 
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid

#LI-Hybrid

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.