Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

JOB SUMMARY:

The Associate Operations Technology Specialist is responsible for supporting the factory and maintaining the reliability and functionality of in-house (factory floor and administrative) computer hardware, software, network, and communication systems. Will be responsible for troubleshooting, coordination of deployment, installation, upgrade, and un-installation of plant floor hardware and software. Coordination and resolution of user's requests related to computer hardware and software issues. Provide midrange plant floor systems support and advanced support for office users and systems. 

Will be responsible to provide information systems support for day-to-day manufacturing operations; troubleshoot network/application/hardware related issues; engage in and execute system software changes and upgrades; participate and sometimes lead small IT related capital project implementations; support factory and category initiatives to drive continuous improvement.  Must have strong prioritization skills, and strong understanding of the factory business processes and the integration of technology.  Will be responsible for learning (in depth) all the practices and procedures for the IT department; As well as the software and hardware utilized throughout the manufacturing process.

RESPONSIBILITIES:

Install, configure, administer, and troubleshoot in-house office related computer hardware, software, and multi-media systems. Provide first level plant floor systems and office users/systems support (iPad, Onboarding).

Assist in maintaining & monitoring company data backup procedures, disaster recovery plans, security and authorization policies. Implement systems software upgrades

Assist in the maintenance of accurate & up to date audit records of plant hardware. (Asset Management).  May Perform purchase requests for systems related hardware and miscellaneous IT items.

Provide demand-based technical support including off-hours support as per departmental rotation schedule.

Understand high level business and manufacturing processes that utilize information technology and functionality of core factory operational systems. Install and troubleshoot plant floor (FFIT) computer software and hardware. Coordinate hardware repairs with vendors as needed

Provide IT support on small projects. Lead small IT Projects and work in a lean/agile environment

Participate in cross-functional process improvement teams to drive plant performance through improved processes and system performance. (Product Group)

Working knowledge of Corporate Compliance & System Standards and Guidelines. Ensure adherence to Nestle IT Compliance Guidelines and FAS requirements at the factory.

Maintain working knowledge of plant process controls environment to ensure hardware/software compatibility.

REQUIREMENTS AND MINIMUM EDUCATION LEVEL

High school diploma or equivalent and 2+ years of related experience OR 2-year technical degree in Computer Science, Electronics or Computer Technology or equivalent and 2+ years of related experience 

EXPERIENCE: (Three or more of the following)

• Windows 10/ Windows 11 desktop OS troubleshooting (Preferred)
• Active directory administration - Preferred
• Basic networking concepts. layers 1 & 2 (Cisco) - Preferred
• iPad apple, JAMF, MDM – Preferred
• Server Configuration and Maintenance– Preferred
• Thin Client Support– Preferred
• Asset management / Inventory management 
• Basic Windows server administration 16 / 19 
• Basic printer trouble shooting laser jet and ribbon printers 
• Basic IP telephony 
• Microsoft application experience.  
• Experience with IOT devices 
• Project Management 

SKILLS:

Systems operations, Manufacturing Execution Systems, Warehouse Management Systems, Various Operating Systems, Network operating systems, databases and queries, programming experience with various languages, communication protocols, internet/intranet related concepts. Troubleshooting network configuration errors and problems.  Support computer hardware, software, and printers in an office and manufacturing environment.

The approximate pay range for this position is $68,000 to $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at  About Us | Making an Impact | Nestle Careers (nestlejobs.com)

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 
 

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