Location: Petaling Jaya
Company: Nespresso Malaysia   
Full-time 

Sustainable Acquisition

• Identify sales opportunities within designated geographical territory to acquire new medium and large accounts with adherence to Nespresso B2B OFFICE guidelines
• Partner with B2B Sales Support and relevant functions to ensure flawless execution of lead management activities

Existing Customer Lifecycle Management

• Tailor Nespresso value proposition to increase opportunities with existing customers.
• Maintain and nurture relationship with key decision makers after initial purchase to build partnership.
• Partner with B2B Sales Support and relevant functions to ensure flawless execution of customer lifecycle management.

Continuous Development of Customer Knowledge

• Build a solid understanding of the geographical territory and customer needs, to anticipate future trends in order to develop future business opportunities with existing and new customers.
• Be the single point of contact for customers, including serving and training customers on Nespresso machines and product knowledge.
• Monitor and share competitive activities with Marketing Team.

Premium Brand Values and Customer Experience

• Ensure consistency of Nespresso Brand and Customer Experience.
• Ensure professional sales service in accordance to Nespresso Brand.

• At least 3 years’ experience in a similar position, preferably with a premium brand or FMCG.
• Solid experience in a medium or large account management.
• Demonstrated good level of project management skill.