Position Snapshot

Affichage de poste: Assistant Gérant(e) de boutique
Service: Retail
Lieu de Travail: Ottawa (Centre Rideau)
 

Business areas: Retail
Job title: Assistant Boutique Manager
Location: Ottawa (Rideau Centre)

Position Summary

Position Summary
Nous recherchons un(e) Assistant(e) Gérant(e) de boutique basé(e) à notre Boutique Bayshore (Ottawa), sous la responsabilité du Gérant de boutique. En tant qu'Assistant(e) Gérant(e) de boutique, vous travaillerez sur les ventes et le service client, le leadership, la gestion d'équipe, les opérations, la formation et le coaching.
We are looking for an Assistant Boutique Manager based at our Bayshore Boutique (Ottawa) reporting into the Boutique Manager. As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

A day in the life of...

• Welcome, advise and guide clientele and identify their needs;
• Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);
• Monitor the Service Excellence and provide the right guidance and improvement advice;
• Respond appropriately to customer complaints;
• Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc…);
• Organize maintenance of the Boutique and manage the related files;
• Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);
• Manage the stock (machines, capsules and accessories) as well as the necessary POS material;
• Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;
• Monitor the optimal delivery plan (frequency / cost / product availability);
• Motivate team to help implementation of quality standards;
• Ensure safe working conditions.

What will make you successful

• 3-4 years of in direct customer sales on top of the line products & services;
• Minimum 2 years of experience in a similar role;
• Knowledge of coffee and products is an asset;

• Ability to deliver customer service that meets or exceeds the customer expectations;
• Experience with the implementation of systems and policies with regards to retail;
• Strong organizational and interpersonal skills;
• Team-building skills;
• The ability to work a flexible schedule including weekends and some evenings;
• Knowledge of coffee from the source to in the cup;
• Bilingual in English and French.

Benefits

• Competitive wage + Quarterly and Yearly bonus 
• Company matched retirement savings 
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, mental health coverage and Health Spending Account) 
• Free coffee machine + Monthly Nespresso credit  
• Exclusive employee discounts  
• Excellent training and development programs 
• Growth opportunities  
• Free unlimited coffee during working shifts 
• And much more!!