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Position Summary: 

As the Customer Facing Manager, you will be at the forefront of business-to-retail and e-Commerce distribution strategies. Your primary responsibility will be to apply best practices in order to optimize customer service levels while minimizing overall order fulfillment costs. You will drive the implementation of innovative and sustainable operational solutions that give us a clear competitive edge, with a specific focus on developing new distribution methods. In this role you will be responsible for interacting with large retailers such as Amazon.

In this role, you will act as the central point of reference, coordinating efforts among various stakeholders such as Marketing, Sales, Supply Chain, and 3PL. Your aim will be to ensure continuous operational improvement across all areas. Additionally, you will have the opportunity to build and lead a highly motivated and empowered team of three Customer Facing Supply Chain members.

Overall, this position offers a unique opportunity to make a significant impact on our Amazon supply chain operations, while also fostering collaboration and driving excellence within the team.

Key Responsibilities: 

Contribute to the Strategy Definition of Customer Facing Supply Chain

• Be active contributor in the Supply Chain Strategy definition indentifying CFSC needs to ensure outstanding Service level to all Amazon business while maximizing cost efficiencies
• Provide insights and recommendation from the CFSC perspective, strategies and plans needed. 
• Partner and collaborate in the development of strategies, design and definition of a sustainable distribution network that can adapt to the changes within the retail
• Understands varying business models, what drives growth, costs, cash flow and how cross-functional business decisions impact each other

Define and implement a solid and reliable structure to execute strategy for all Amazon business:

• Developing and implementing a set of key indicators with target values and root causes analysis for service and cost. 
• Implement a monthly business planning cycle involving Amazon, DSP, Logistics, Sales in order to align stakeholders on risks and opportunities in a Service Level and Costs perspective.
  • Put in place a structured communication through review meetings (monthly, quarterly)
  • Establish effective escalation process & conflict management.
  • Manage continuous improvement & Best Practices initiatives supported by NCE tools
  • Drive initiatives for opportunities to Nespresso's benefit within the relationship.
• Finding creative solutions with a continuous improvement approrach, also leveraging Nestle partnerships
• Define tools and cummincation way to proactively inform the businees on the key topics.
• Define an efficient and effective process to manage Claims and Chargeback with high granularity

Cross functional Collaboration and Internal alignment:

• Actively lead the effective flow of information between DSP, CFSC function and internal stakeholders such as Logistics, Procurement, Transportation, Commercial (B2C, B2B, Trade), Marketing and Finance.
• Build an efficient end-to-end process with DSP to ensure customer experience with efficiency
• Manage the development and research recommendations for future projects in support of continuous supply chain improvement. 
• Coordinate identification and proposed processes improvement recommendations to the Sales and Customer Facing Supply Chain (CFSC) teams. Provide detailed ad hoc analyses in support of implementation. Oversees reports creation and highlight inefficiencies in the supply chain. 
• Participate on cross functional projects and in cross functional Operational Reviews to identify the Business Priorities, plans and initiatives. 

Manage & Develop People: 

• Develop high performing CFSC Amazon teams in alignment with the People process cycle, by:
  • Create alignment, lead by example, promote an open culture and our values in a sustainable way. (Sustain the change)
  • Select talent : recruit and onboard people and plan capabilities for the future.
  • Develop people : train, coach, create and define effective development plan and asses talent, building the right capabilities for the team and for the organization long-term success, ensure follow-up of PDP actions along year and maintain job success profiles
  • Drive performance : empower and enable people, give and receive feedback, evaluate and differentiate performance, constantly challenge the set up organization to ensure its results and effectiveness.
  • Recognize achievements : give and receive recognition, reward performance.
     

Experience & Education Requirements:

• Bachelor's degree is required, preferably in Business or a related field.
• 6+ years of experience in e-commerce and customer-facing roles, specifically with large retailers such as Walmart, Target, Macy's, and Bloomingdales.
• Minimum of 2 years of demonstrated leadership experience.
• Proven experience working with Amazon Market Place, Vendor Central, and Seller Central.
• Experience managing or leading a team is required.
• Extensive experience in data analytics, demonstrating a strong proficiency in analyzing and interpreting data.
• Srong working knowledge of Electronic Data Interchange (EDI) and Warehouse Management Systems (WMS) required.
• Proficiency in using Excel, Word, PowerPoint, and Power BI.
• A highly skilled communicator with exceptional presentation abilities, capable of effectively engaging with individuals at all levels of the organization.
• Given the fast-paced and high-pressure nature of the environment, it is crucial that you have experience working in such conditions.
• Proven leadership abilities and a proactive approach to problem-solving are highly valued.
• This role will require some travel, approximately 10-20%, to our distribution centers in Florida and Pennsylvania.

The approximate pay range for this position is $135,000.00 to $155,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

Requisition ID: 330151 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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