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Customer Facing Training Specialist

Customer Facing Training Specialist


Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.
 

Position Summary

 


This position actively builds capabilities and knowledge for the customer facing populations by developing and deploying functional trainings. You will act as an ambassador for the brand by driving organizational performance through product learnings.
 


Responsibilities:
 

Training Development & Deployment: 

•    Contribute to and facilitate functional trainings working with L&D team
•    Coordinate, deliver and facilitate both global corporate standard modules and local trainings based on the established training plans (new hires, service & sales, procedures and functional/product trainings)
•    Provide continuous direct training to new hires, ensuring operational efficiency through the distribution of tasks, management of daily processing routines, confirmation that all system access is operational, communication and/or handling of any escalated scenarios

Tools/Systems & Enhancement:

•    Update and track progress on deployment of dedicated trainings, surveys, and assessments in a timely manner using the designated support tools and systems
•    Provide training solutions to meet functional business requirements and enhancement suggestions for future trainings
 

Planning and Organization:
 

•    Manage all logistics (venues, materials, etc.) and coordination of training, including communication with key stakeholders in the business and participants
 

Administration & General Operations:
 

•    Act as primary COE-based liaison for coffee specialists and club management for inquiries, training and coaching needs
•    Develop, maintain and prepare all procedures, quick reference guides, email templates, spot-checking spreadsheet, promotion templates and internal memos
•    Ensure real time document updates across all databases and/or communication platforms
 


Requirements:
 

•    Bachelor’s Degree preferred or equivalent work experience
•    Minimum of 2+ years of experience designing and executing core training programs (both in a group classroom setting and online)
•    Strong interpersonal, presentation, communication and writing skills
•    Results-driven with the ability to work under pressure while balancing multiple priorities
•    Ability to travel up to 20%
•    Familiarity with Nespresso products, processes and procedures (preferred) 
 


Requisition ID:

142517 


 

 

It is our business imperative to remain a very inclusive workplace.
 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
 

This position is not eligible for Visa Sponsorship.


Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.
 

Position Summary

 


This position actively builds capabilities and knowledge for the customer facing populations by developing and deploying functional trainings. You will act as an ambassador for the brand by driving organizational performance through product learnings.
 


Responsibilities:
 

Training Development & Deployment: 

•    Contribute to and facilitate functional trainings working with L&D team
•    Coordinate, deliver and facilitate both global corporate standard modules and local trainings based on the established training plans (new hires, service & sales, procedures and functional/product trainings)
•    Provide continuous direct training to new hires, ensuring operational efficiency through the distribution of tasks, management of daily processing routines, confirmation that all system access is operational, communication and/or handling of any escalated scenarios

Tools/Systems & Enhancement:

•    Update and track progress on deployment of dedicated trainings, surveys, and assessments in a timely manner using the designated support tools and systems
•    Provide training solutions to meet functional business requirements and enhancement suggestions for future trainings
 

Planning and Organization:
 

•    Manage all logistics (venues, materials, etc.) and coordination of training, including communication with key stakeholders in the business and participants
 

Administration & General Operations:
 

•    Act as primary COE-based liaison for coffee specialists and club management for inquiries, training and coaching needs
•    Develop, maintain and prepare all procedures, quick reference guides, email templates, spot-checking spreadsheet, promotion templates and internal memos
•    Ensure real time document updates across all databases and/or communication platforms
 


Requirements:
 

•    Bachelor’s Degree preferred or equivalent work experience
•    Minimum of 2+ years of experience designing and executing core training programs (both in a group classroom setting and online)
•    Strong interpersonal, presentation, communication and writing skills
•    Results-driven with the ability to work under pressure while balancing multiple priorities
•    Ability to travel up to 20%
•    Familiarity with Nespresso products, processes and procedures (preferred) 
 


Requisition ID:

142517 


 

 

It is our business imperative to remain a very inclusive workplace.
 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
 

This position is not eligible for Visa Sponsorship.

New York, NY, US, 10001

New York, NY, US, 10001


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Apply now »