At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION SUMMARY

This  Delivery Services Srategy Manager is responsible for setting the foundation, strategy, and approach for Delivery Services at Nespresso, including creating new services, defining service positioning, expanding service offerings, and enhancing customer experience. This is a hybrid role based in the Manhattan, NY Nespresso corporate office.

RESPONSIBILITIES

Strategy:

• Create, lead, and implement strategies for Transportation Delivery Services
• Identify opportunities to expand and enhance delivery service offerings
• Partner cross-functionally to develop customer communication strategies
• Establish targets, benchmarks, and performance metrics for delivery services
• Develop and track post-service metrics to measure success and adoption
• Leverage TMS platform to enhance post-purchase customer experience
• Co-lead the DNR (dynamic network review) to optimize service and warehouse positioning

Customer Experience:

• Define and manage delivery service customer experience plans and roadmaps
• Partner cross-functionally (CRM, CRC, eComm) to align on customer communication
• Leverage carrier technology to enhance and streamline customer communication
• Collaborate with eCommerce on website, FAQ, and service-related customer communications

Sustainability:

• Develop and implement delivery service strategies focused on sustainability and recycling
• Create and enhance services to increase customer recycling rates

Continuous Improvement:

• Implement continuous improvement programs with suppliers to review and enhance service performance
• Develop and manage customer surveys on delivery experience

Reporting & Analytics:

• Utilize TMS systems to enhance delivery and customer experience
• Develop and maintain Power BI dashboards for delivery service data and costs
• Leverage AI to support data automation
• Prepare reports and analysis for monthly and quarterly performance reviews with third parties
• Maintain and communicate financial and performance data related to delivery services

REQUIREMENTS

• Bachelor’s degree in Supply Chain or related field, or equivalent experience
• 5+ years of professional experience in supply chain, logistics, or transportation
• Experience developing and leading functional strategies
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Understanding of internal controls and quality audit expectations
• Knowledge of transportation, delivery services, and end-to-end supply chain
• Experience with ERP (Enterprise Resource Planning), OMS (Order Management System), and TMS (Transportation Management System) systems

SKILLS

• Advanced problem-solving, analytical, and decision-making skills
• Solid reporting, data management, and attention to detail
• Knowledge of transportation, delivery services, and end-to-end supply chain
• Ability to influence stakeholders and collaborate cross-functionally
• Strong communication and interpersonal skills
• Ability to work independently and perform under pressure
• Results-oriented with strong planning, organization, and service mindset

The approximate pay range for this position is $125 to $135K base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at: About Us | Nestlé Careers

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It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 
Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
 
This position is not eligible for Visa Sponsorship.
 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 408409