At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Position Summary: 

As the Sr. Freight Outbound Coordinator, you will play a vital role in directing and coordinating the outbound freight for Nespresso's Transportation Operation. Working closely with 3PLs, carriers, and teams across the company, you will ensure that service and company goals are met. Your primary responsibilities will involve managing transportation functions at an operational level, as well as conducting reporting and performance analysis.

In this dynamic role, you will have the opportunity to collaborate with various stakeholders to optimize freight operations and enhance overall efficiency. Your expertise and coordination skills will be crucial in ensuring that shipments are handled smoothly and delivered on time. By closely monitoring performance and analyzing data, you will contribute to continuous improvement initiatives and drive operational excellence.

If you are passionate for logistics, enjoy working in a fast-paced environment, and thrive on delivering exceptional service, we invite you to join our team as a Sr. Freight Outbound Coordinator.

Key Responsibilities:

• Facilitate effective communication among various stakeholders, including DC/Logistics, BTQ/Retail Operations, B2B Team, and carriers.
• Monitor, track, and provide timely updates on the progress of shipments to ensure efficiency.
• Manage pick-up ETA, delivery updates, and requests for proof of delivery (POD).
• Coordinate with carriers to ensure accurate and timely information exchange.
• Act as the point of escalation and drive issue resolution for freight and small parcel shipments, such as missed pickups, driver delays, and late deliveries.
• Identify the root cause when targets are not met and collaborate with cross-functional teams to implement solutions.
• Arrange FTL/LTL pick-ups for Distribution Center Replenishments and handle miscellaneous freight requests.
• Manage our Boutique shipment network, ensuring on-time pick-up and delivery.
• Support 3PLs with transportation-related requests, including pickup and delivery issues, network performance and alignment, and general shipment inquiries.
• Provide support to the Supply Chain team on ad hoc projects and initiatives.
• Manage the carrier network, analyzing network performance and identifying trends and opportunities to increase/decrease volume and maximize carrier performance.
• Identify, suggest, and implement process enhancements to improve efficiency, network performance, operational goals, and customer satisfaction.
• This will involve collaboration with 3PL's IS/IT team, supply chain, retail, and sales.

Experience and Education Qualifications:

• College degree is required, preferably in Supply Chain or equivalent work experience.
• 1-2 years of professional experience in Supply Chain, Logistics, and dealing with 3rd Party Warehousing is strongly preferred.
• 1-2 years of experience working with small parcel and freight carriers.
• Proficiency in Microsoft Word and PowerPoint is required.
• Advanced Excel skills are necessary.
• Proficient in ERP, OMS, and TMS systems.
• Excellent problem-solving skills with a strong attention to detail.
• Strong communication skills.
• Experience with PowerBI will be highly beneficial.
• Demonstrates a strong work ethic, integrity, and honesty.
• Thrives on challenging situations.
• Exceptional communication and stakeholder management skills.
• Ability to work independently.
• Able to work under time pressure and handle stress.
• Strong decision-making skills.
• Excellent collaboration and interpersonal skills.
• Results-focused with a strong service orientation and excellent organizational and planning skills.
• Attention to detail and adherence to schedules.
• Good time management skills.

The approximate pay range for this position is $65,000.00 to $70,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

Requisition ID: 295475 

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment.  If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.

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