Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

We have an exciting opportunity for passionate Full Time Customer Service Specialists to join the Nespresso Contact Centre Team in North Sydney.

We are looking for passionate Customer Service Specialists who…

Will be ambassadors for the Nespresso brand and share their love and expertise of our coffee brand with our customers and club members. You will have exceptional problem-solving skills and the ability to think on your feet to resolve issues. Your customer centric approach and passion for providing exceptional customer service will make you successful in the role. Intermediate level skills in computer applications such as Microsoft Office including outlook and excel is desired. Your responsibilities will include;

• Acting as a Brand ambassador and growing your knowledge of Nespresso to develop into an experienced Coffee Specialist
• Handling customer service interactions through multiple touchpoints such as phone, live chat and digital with a first contact resolution philosophy
• Working autonomously to deliver 5 star customer service and consistently delight our customers
• Identifying process improvements to enable seamless service solutions and enhance the Nespresso customer experience for customer facing employees and customers alike

How you will be rewarded…

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.

• Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range 
• Quarterly bonus incentive program
• Flexible working arrangements with a planning roster between (Mon-Fri from 8am – 6pm) and the opportunity to work from home for 50% of your working hours 
• Exceptional training and continuous personal Development opportunities 
• Quarterly staff recognition through our GreatNes awards

Interested? Apply Now!

Please note: To be considered for this role you must have full working rights within the relevant location.

Nespresso is committed to a diverse and inclusive workplace that respects and supports people to perform at their best and develop their full potential.