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Customer Service Representative - Contact Centre

Customer Service Representative - Contact Centre

North Sydney, NSW, AU, 2060

North Sydney, NSW, AU, 2060

This is more than just a Contact Centre role and not just for any company! At Nespresso we believe that our people are the key to our success. Born out of a passion for great coffee, innovative thinking, and the belief that consumer pleasure should be at the core of everything, our brand has continued to thrive thanks to a strong culture that still holds these principles central to everything that we do.

 

Nespresso currently has an exciting career opportunity for you. We are looking for exceptional Customer Service Specialists who have the ability to act as ambassadors for the Nespresso brand in our Customer Relationship Centre based in North Sydney.

As a Contact Centre Customer Service Specialist with Nespresso you will

 

  • Handle customer service interactions on any touchpoint with a first contact resolution philosophy
  • Share your love and expertise of our coffee brand with our customers
  • Work autonomously to deliver 5 star customer service and delight our customers
  • Work Monday-Friday on a rotating roster, between the hours of 8am & 6pm.

 

As our new Contact Centre Customer Service Specialist…

 

  • You will be a highly customer centric individual, who loves working within a team
  • You will have exceptional problem solving skills and an ability to think on your feet
  • You will have excellent oral & written communication skills and be able to demonstrate active listening
  • You will have a background in customer service (experience in a contact centre, digital team, retail or hospitality is highly regarded)
  • You will have intermediate level skills in computer applications such as Microsoft Office suite, internet, etc.

Joining the Nespresso Customer Relationship Centre means…

 

  • You will have the option to work from home for 50% of your working hours
  • Generous remuneration package and product benefits
  • Flexible working arrangements with a planning roster between (Mon-Fri from 8am – 6pm), including the option for a monthly additional rostered day off
  • Best-in-class ongoing training, coaching and development
  • Fantastic Career growth opportunities within the Customer Relationship Centre and the broader business departments (Marketing, Finance, Supply Chain, Boutiques, etc.)
  • Development opportunities in other companies or markets within the group

 

Interested? Apply now online attaching your CV and covering letter. Candidates must have full working rights in Australia.

This is more than just a Contact Centre role and not just for any company! At Nespresso we believe that our people are the key to our success. Born out of a passion for great coffee, innovative thinking, and the belief that consumer pleasure should be at the core of everything, our brand has continued to thrive thanks to a strong culture that still holds these principles central to everything that we do.

 

Nespresso currently has an exciting career opportunity for you. We are looking for exceptional Customer Service Specialists who have the ability to act as ambassadors for the Nespresso brand in our Customer Relationship Centre based in North Sydney.

As a Contact Centre Customer Service Specialist with Nespresso you will

 

  • Handle customer service interactions on any touchpoint with a first contact resolution philosophy
  • Share your love and expertise of our coffee brand with our customers
  • Work autonomously to deliver 5 star customer service and delight our customers
  • Work Monday-Friday on a rotating roster, between the hours of 8am & 6pm.

 

As our new Contact Centre Customer Service Specialist…

 

  • You will be a highly customer centric individual, who loves working within a team
  • You will have exceptional problem solving skills and an ability to think on your feet
  • You will have excellent oral & written communication skills and be able to demonstrate active listening
  • You will have a background in customer service (experience in a contact centre, digital team, retail or hospitality is highly regarded)
  • You will have intermediate level skills in computer applications such as Microsoft Office suite, internet, etc.

Joining the Nespresso Customer Relationship Centre means…

 

  • You will have the option to work from home for 50% of your working hours
  • Generous remuneration package and product benefits
  • Flexible working arrangements with a planning roster between (Mon-Fri from 8am – 6pm), including the option for a monthly additional rostered day off
  • Best-in-class ongoing training, coaching and development
  • Fantastic Career growth opportunities within the Customer Relationship Centre and the broader business departments (Marketing, Finance, Supply Chain, Boutiques, etc.)
  • Development opportunities in other companies or markets within the group

 

Interested? Apply now online attaching your CV and covering letter. Candidates must have full working rights in Australia.

Apply now »
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