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Contact Centre Customer Service - B2B

Contact Centre Customer Service - B2B

North Sydney, NSW, AU, 2060

North Sydney, NSW, AU, 2060

Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

 

Nespresso currently has an exciting career opportunity for an experienced B2B Customer Service Specialist to join our dynamic and customer focused team in North Sydney.

 

We are looking for a passionate and experiences B2B Customer Service Specialist who …

 

Values quality and is looking to apply their advanced problem-solving skills in a fast paced and ever-changing environment. You will have exceptional problem-solving skills, the ability to think on your feet and multitask. Your genuine passion for customer service and ability to develop strong relationships with internal and external stakeholders will help you to succeed in this role. Ideally the successful candidate will have at least 1-2 years’ experience within a B2B Contact Centre role. Your responsibilities will include:

 

  • Being responsible for providing high quality customer service to our key commercial clients over the phone
  • Problem-solving for Nespresso business customers via any touchpoint
  • Providing back office support to the B2B commercial team in contract and customer data management
  • Processing customer standing and purchase orders to ensure rapid delivery times
  • Handling billing and invoice enquiries

How you will be rewarded…

 

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.

 

  • Monthly Nespresso product credit and Welcome Gift
  • Staff discounts across the Nespresso product range 
  • Quarterly bonus incentive program
  • Exceptional training and continuous Personal Development opportunities
  • Staff recognition through GreatNes awards

 

Interested? Apply Now!

Please note: To be considered for this role you must have full working rights within the relevant location.

Nespresso is committed to a diverse and inclusive workplace that respects and supports people to perform at their best and develop their full potential.

Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

 

Nespresso currently has an exciting career opportunity for an experienced B2B Customer Service Specialist to join our dynamic and customer focused team in North Sydney.

 

We are looking for a passionate and experiences B2B Customer Service Specialist who …

 

Values quality and is looking to apply their advanced problem-solving skills in a fast paced and ever-changing environment. You will have exceptional problem-solving skills, the ability to think on your feet and multitask. Your genuine passion for customer service and ability to develop strong relationships with internal and external stakeholders will help you to succeed in this role. Ideally the successful candidate will have at least 1-2 years’ experience within a B2B Contact Centre role. Your responsibilities will include:

 

  • Being responsible for providing high quality customer service to our key commercial clients over the phone
  • Problem-solving for Nespresso business customers via any touchpoint
  • Providing back office support to the B2B commercial team in contract and customer data management
  • Processing customer standing and purchase orders to ensure rapid delivery times
  • Handling billing and invoice enquiries

How you will be rewarded…

 

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.

 

  • Monthly Nespresso product credit and Welcome Gift
  • Staff discounts across the Nespresso product range 
  • Quarterly bonus incentive program
  • Exceptional training and continuous Personal Development opportunities
  • Staff recognition through GreatNes awards

 

Interested? Apply Now!

Please note: To be considered for this role you must have full working rights within the relevant location.

Nespresso is committed to a diverse and inclusive workplace that respects and supports people to perform at their best and develop their full potential.

Apply now »