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eBusiness Operations and Performance Specialist

eBusiness Operations and Performance Specialist

North Sydney, NSW, AU, 2060

North Sydney, NSW, AU, 2060

Nespresso have a fantastic opportunity for a passionate eCommerce Professional who loves staying abreast of the latest digital trends, with an entrepreneurial spirit, to join and work with our eBusiness team to bring ideas to life.

 

This role is responsible for the delivery, in time and quality, of eBusiness activities, from global and local campaigns definition and planning to new features and services deployment by working with the rest of the eBusiness team as well as establishing & ensuring efficient ways of working with all different business functions. This role will also be responsible for the continuous optimisation of the online performance to deliver upon sales and customer satisfaction targets. You will build relevant, consistent best in class customer journeys and user experiences across all online touchpoints, in alignment with Insights and according to the defined plans and initiatives. You will work across Nespresso.com and Nespressopro.com for Australia and New Zealand.

Part of this role’s responsibilities will be to:

 

  • Plan and execute global and local campaigns and activities in line with overall business goals and guidelines
  • Identify, plan and deliver online initiatives to improve the user experience using Insights, A/B Testing and personalisation tools
  • Drive onsite merchandising from homepage through to purchase to ensure optimum product placement, cross sell and brand representation across the different platforms
  • Ensure effective communication between all stakeholders regarding work & deadlines
  • Ensure each initiative is tracked for performance with appropriate performance measures

To be successful in this role you will need to have:

 

  • Minimum of 2 years’ experience in a fast paced ecommerce environment, with the ability to juggle multiple projects at a time
  • Passion about staying on trend with new UX/e-merchandising developments and is digitally savvy
  • Strong understanding of how to use Insights, sales and web data (Google Analytics, SessionCam) to identify opportunities for growth
  • Proven experience with A/B Testing & personalisation tools
  • The ability to build trust, respect and authority with team members and stakeholders
  • The understanding of customer lifecycle and knowhow to tailor messages to the different online visitors that browse the eBoutique using their device of choice
  • Strong attention to detail with the ability to work within guidelines and set structure
  • Knowledge on how to balance ambition with pragmatism
  • A positive attitude with excellent tenacity and initiative

Do you take joy in identifying opportunities for improvement and love working closely together with cross functional stakeholders to bring those initiatives to life? If you understand the

importance of Brand and what a best in class online customer experience looks like, from demand generation through to order delivery then this role is perfect for you! Any previous experience with a large global omni-channel retailer, FMCG company or within a B2B business will be highly regarded.

 

Interested? Apply now!

 

Please Note: To be considered for this role you must have full working rights within Australia.

 

 

Internal Applicants

Please ensure that you have been given approval by your Line Manager before applying for this position.

Nespresso have a fantastic opportunity for a passionate eCommerce Professional who loves staying abreast of the latest digital trends, with an entrepreneurial spirit, to join and work with our eBusiness team to bring ideas to life.

 

This role is responsible for the delivery, in time and quality, of eBusiness activities, from global and local campaigns definition and planning to new features and services deployment by working with the rest of the eBusiness team as well as establishing & ensuring efficient ways of working with all different business functions. This role will also be responsible for the continuous optimisation of the online performance to deliver upon sales and customer satisfaction targets. You will build relevant, consistent best in class customer journeys and user experiences across all online touchpoints, in alignment with Insights and according to the defined plans and initiatives. You will work across Nespresso.com and Nespressopro.com for Australia and New Zealand.

Part of this role’s responsibilities will be to:

 

  • Plan and execute global and local campaigns and activities in line with overall business goals and guidelines
  • Identify, plan and deliver online initiatives to improve the user experience using Insights, A/B Testing and personalisation tools
  • Drive onsite merchandising from homepage through to purchase to ensure optimum product placement, cross sell and brand representation across the different platforms
  • Ensure effective communication between all stakeholders regarding work & deadlines
  • Ensure each initiative is tracked for performance with appropriate performance measures

To be successful in this role you will need to have:

 

  • Minimum of 2 years’ experience in a fast paced ecommerce environment, with the ability to juggle multiple projects at a time
  • Passion about staying on trend with new UX/e-merchandising developments and is digitally savvy
  • Strong understanding of how to use Insights, sales and web data (Google Analytics, SessionCam) to identify opportunities for growth
  • Proven experience with A/B Testing & personalisation tools
  • The ability to build trust, respect and authority with team members and stakeholders
  • The understanding of customer lifecycle and knowhow to tailor messages to the different online visitors that browse the eBoutique using their device of choice
  • Strong attention to detail with the ability to work within guidelines and set structure
  • Knowledge on how to balance ambition with pragmatism
  • A positive attitude with excellent tenacity and initiative

Do you take joy in identifying opportunities for improvement and love working closely together with cross functional stakeholders to bring those initiatives to life? If you understand the

importance of Brand and what a best in class online customer experience looks like, from demand generation through to order delivery then this role is perfect for you! Any previous experience with a large global omni-channel retailer, FMCG company or within a B2B business will be highly regarded.

 

Interested? Apply now!

 

Please Note: To be considered for this role you must have full working rights within Australia.

 

 

Internal Applicants

Please ensure that you have been given approval by your Line Manager before applying for this position.

Apply now »