Customer Business Specialist

Position Snapshot

Business area: Nestle Canada Inc

Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8;

Hybrid

A little bit about us

While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for success comes down to one thing: our people.  

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward. 

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees. 

What to Expect:

As a Customer Business Specialist, you will provide operational, analytical, and project coordination support to our commercial team. You will help streamline customer onboarding, manage critical business processes, support sales initiatives, and ensure data accuracy across multiple systems. This role is ideal for a proactive, detail-oriented professional who enjoys working cross-functionally and contributing to the growth and success of our customer business. This position is a brand-new role.

A day in the life:

• Support customer onboarding and account management activities by coordinating customer setup, maintaining customer records, and processing documentation related to listings, pricing updates, and promotional programs.
• Provide operational and project coordination support for National Account Managers, including managing product samples, assisting with trade asset installations/removals, maintaining SOPs, and tracking key project milestones.
• Manage customer and business data across multiple systems, ensuring timely, accurate, and complete information to support commercial planning, reporting, and execution.
• Support customer presentations, trade shows, and sales initiatives by gathering data, preparing insights, developing presentation materials, and coordinating execution requirements.
• Identify opportunities to improve processes and team efficiency by proactively addressing gaps, recommending solutions, and contributing to continuous improvement within the commercial organization.

Role Requirements

• Minimum 1+ year of experience in sales support, business operations, customer service, project coordination, or analytical roles.
• Postsecondary education in Business Administration, Commerce, Marketing, or a related field.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong organizational and prioritization skills with the ability to manage multiple tasks and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Strong attention to detail and commitment to data accuracy.

Preferred Skills

• Experience supporting a sale, commercial, or account management team.
• Experience with data analysis, reporting, or customer data management.
• Project coordination or project tracking experience.
• Demonstrated initiative and continuous improvement mindset, with the ability to identify process efficiencies and solve problems proactively.
• Learning agility, curiosity, and willingness to take on new challenges.
• Interest in developing a future career in sales, account management, or commercial leadership.
• Experience working in a large, matrixed, or fast-paced corporate environment.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and five personal days (Personal Paid Holidays) 
• Flexible and hybrid work arrangements 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 

Compensation Range: $58,100.00 - $75,000.00 CAD + bonus eligibility

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.  

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

#LI-Hybrid