Position Snapshot
Job title: Manager, External Communications & CSV 
Business area: Nestlé Canada
Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; 
Compensation Range: $110,000 – 125,000 CAD
Hybrid

At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, in compliance with Ontario's pay transparency regulations.

A little bit about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people. We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward. Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees

What to Expect: 

Nestlé Canada is seeking a strategic and highly skilled Manager, External Communications & CSV (Creating Shared Value) to help advance and protect our corporate reputation across earned, owned, and social channels.

As a senior member of the Corporate Affairs team, you will shape compelling narratives that reinforce our purpose, values, sustainability commitments, and business priorities. You will drive executive visibility, lead CSV storytelling, and support the organization through issues and crisis communications—bringing clarity, alignment, and strong counsel to complex matters.

This is an exciting opportunity for a communications leader who thrives in fast‑paced environments and is passionate about strengthening brand trust and societal impact. 
Note: this position is an existing vacancy. 

A day in the life of a Manager, External Communications & CSV:

Corporate Brand & Executive Thought Leadership

•    Develop and execute strategies to strengthen the Nestlé Canada corporate brand across paid, earned, shared, and owned channels. 
•    Lead executive visibility initiatives by positioning the CEO and senior leaders as authentic, credible voices on key topics. 
•    Oversee social media activity for executives, ensuring content is aligned, proactive, and impactful.
•    Manage and respond to media inquiries for corporate and brand topics, ensuring accuracy and reputational alignment.

Creating Shared Value (CSV) Leadership

•    Lead the strategy and execution of CSV communications across platforms and audiences. 
•    Oversee the annual CSV Snapshot—story sourcing, message development, content creation, approvals, and distribution.
•    Develop supporting materials to elevate proactive CSV storytelling, stakeholder engagement, and issue response.
•    Provide strategic communications counsel to Sustainability, Consumer Wellness, and DEI teams; serve as a member of the Sustainability Committee.

Digital Transformation in Communications

•    Embed AI tools into content creation, crisis monitoring, sentiment analysis, and analytics to modernize and enhance communications practices.

Issues & Crisis Management

•    Lead communications support for issues and crisis management, developing briefs, Q&As, statements, and holding materials. 
•    Coordinate communication with the Crisis Management Team, overseeing external and employee messaging and leading media response.
•    Collaborate with Consumer Services and Digital teams to ensure aligned messaging across channels.
•    Maintain a strong understanding of industry and company-specific issues; proactively prepare external communications.

Team & Cross Functional Support

•    Provide strategic counsel and execution support for the SVP, Corporate Affairs and Director, Corporate Communications.
•    Collaborate closely with Internal Communications, Community Partnerships, and corporate communications partners to ensure alignment and visibility of Corporate Affairs initiatives.

Nestlé Corporate Brand & Executive Thought Leadership

•    Develop and execute strategies that strengthen the Nestlé corporate brand across earned, paid, shared, and owned channels.
•    Drive executive visibility initiatives by positioning the CEO and senior leaders as authentic voices on priority topics aligned with Nestlé’s purpose and business strategy.
•    Oversee and optimize executive social media presence, ensuring channels are active, aligned, and reflective of strategic communications priorities.
•    Manage and respond to media for Nestlé Canada and its brands, ensuring accuracy, consistency, and reputational alignment.
•    Work with Marketing on brand communication and creative campaign alignment 

Role Requirements

•    Certificate or University Degree in Communications or Public Relations
•    Minimum 8 years of corporate communications experience in fast paced, high complexity environments. 
•    Expertise in crisis and issues management, media relations, and content development.
•    Intermediate proficiency in MS Word and PowerPoint; basic proficiency in Excel. 
•    Experience with digital publishing platforms (SharePoint, website CMS), social media tools, analytics platforms, Canva, and AI enabled content creation tools.

Skills & Capabilities

•    Strong business acumen and excellent judgment. 
•    Ability to translate complex issues into clear, compelling narratives. 
•    Exceptional writing, editing, and storytelling skills. 
•    Ability to remain calm under pressure, navigate ambiguity, and make sound decisions. 
•    Strong interpersonal skills with the ability to influence and collaborate at all levels—including executives. 
•    Highly proactive, service oriented, detail focused, and skilled at managing multiple priorities and tight deadlines

Benefits

•    Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
•    Company matched pension plan 
•    Three of Vacation and four/five/six personal days (Personal Paid Holidays) 
•    Excellent training and development programs as well as opportunities to grow within the company 
•    Access to Educational Assistance & Tuition Reimbursement 
•    Bonus eligibility 
•    Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
•    Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
•    Adoption benefits to remove some of the financial barriers associated with adoption
•    Up to 50% off – Nespresso Coffee Machine, Capsules and accessories 
•    Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application. 
 
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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