Assistant Boutique Manager

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Bringing our brands to life and making them as relevant for today’s consumers as they’ve always been takes vision, passion and an innovative mind-set. If you can bring that into the mix, we know the magic will happen.

Position Snapshot

Business areas: Marketing
Job title: Assistant Boutique Manager
Location: Yorkdale Shopping Centre
Position Grade: 12

Position Summary

We are looking for an Assistant Boutique Manager for our KITKAT Chocolatory store reporting into the Boutique Manage, KITKAT Chocolatory. This person in this role will be the driver of the fun, unique and personalized experience that is KITKAT Chocolatory store in Yorkdale Mall. You will be responsible to drive sales on the floor and act as the lead ambassador of the brand while ensuring that the sales team does the same.

A day in the life of...

As an Assistant Boutique Manager you will guarantee the smooth daily running of the boutique and ensure that the store maintains the highest level of customer experience – from the atmosphere of the store to every interaction with the sales team.

Your skillsets will be used in the following 3 areas:

Boutique Set-up and Customer Care
•   Ensure the Boutique is clean, well-ordered, and attractive to customers.
•   Ensure that Boutique runs smoothly from a customer experience perspective, including creating a welcoming and delightful atmosphere at the store (pro-active reception greetings, communications and managing customer expectations and complaints appropriately).
•   Constantly evaluating customer excellence and provide the right guidance and improvement advice.

Staff Management
•   Oversee the store sales team including supervising employees, delegating tasks.
•   Staff development responsibility including training, onboarding, and talent development.
•   Evaluating employee performance, managing staff problems, and designing work schedules.
•   Ensure safe working conditions and staff adheres to company policies.

Operations Management
•   Sales reporting to management team
•   Manage daily inventory
•   Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)
•   Ensure accurate reporting; and ensure IT issues are reported in due time
•   Monitor of any out-of-stock situation and work closely with the Kitchen Manager to ensure production plan aligns with sales forecast

What will make you successful

As the successful candidate, you will be the able to build strong teams through your leadership capabilities and developed interpersonal skills. You will have agility to respond to a dynamic environment and multitask. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. You will also have:

•   Minimum 2 years of experience in a similar role
•   Availability to work a flexible schedule (minimum 1 weekend day per week and some evenings)
•   3-4 years of direct customer sales on luxury/premium products & services
•   Strong sales skills
•   Attention to detail

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a career with Nestle Canada.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.