Senior Business Analyst, Consumer Engagement Services & Social Media, IT

Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity, and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

Position Snapshot

Business areas: Nestlé Canada
Job title: Senior Business Analyst, Consumer Engagement Services & Social Media, IT MSE Canada
Location: North York
Position Grade: 15

Position Summary

We are looking for a Senior Business Analyst who will serve as a liaison between business users and IT product teams to sustain and continuously evolve Consumer Engagement Services (CES) & Social Media solutions against business needs. You will report directly to the eBusiness Manager.

A day in the life of a Senior Business Analyst

As a Senior Business Analyst, you will bring deep understanding of CES technology powered by Salesforce Service Cloud (CRM) to issues facing the local Consumer Experience business team and advise on best solutions. You will manage the key pass for business social accounts. And you will translate business needs into CES & Social Media technology opportunities, and influence IT product teams.

You will also:

•   Understand and translate business needs into IS/IT requirements.
•   Champion product adoption and continuous UX optimization in the market.
•   Manage the product backlog and champion the development and implementation of product enhancements to alleviate pain points.
•   Identify gaps in existing functionalities, options for improvement and opportunities for process automation.
•   Influence IT product teams to align technology roadmap to address local business needs.
•   Identify security & compliance requirements, including roles, associated with the business processes.
•   Assess short-term business needs to understand opportunities and help business establish priorities. Consult with IT product teams and propose alternative solutions. Advise on options, risks, costs versus benefits, and impact on other business processes.
•   User of global technology tools related to applicant tracking, candidate database and recruitment tools.

What will make you successful

As the successful candidate, you will have:
•   Good level of communication skills, able to adapt communication style for different levels in the organization and for non-technical business stakeholders.
•   Technical skills to understand, challenge and improve technologies and solutions; ability to adapt and quickly understand new tools such as Sprinklr, BazaarVoice, and Five9.
•   Ability to consistently deliver results.
•   Strong customer service track record.
•   Demonstrated competency in project participation and execution of multiple large projects.
•   Ability to work remotely in a global, multicultural environment, and to operate in a matrix organization.
•   Open to new challenges and ways of working.

What you need to know

The closing date for applications is March 22, 2022. We will be considering applicants as they apply, so please don’t delay in submitting your application.

Please note: Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates.
We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#NestléCAHiring

Nestlé is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity, and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

Position Snapshot

Business areas: Nestlé Canada
Job title: Senior Business Analyst, Consumer Engagement Services & Social Media, IT MSE Canada
Location: North York
Position Grade: 15

Position Summary

We are looking for a Senior Business Analyst who will serve as a liaison between business users and IT product teams to sustain and continuously evolve Consumer Engagement Services (CES) & Social Media solutions against business needs. You will report directly to the eBusiness Manager.

A day in the life of a Senior Business Analyst

As a Senior Business Analyst, you will bring deep understanding of CES technology powered by Salesforce Service Cloud (CRM) to issues facing the local Consumer Experience business team and advise on best solutions. You will manage the key pass for business social accounts. And you will translate business needs into CES & Social Media technology opportunities, and influence IT product teams.

You will also:

•   Understand and translate business needs into IS/IT requirements.
•   Champion product adoption and continuous UX optimization in the market.
•   Manage the product backlog and champion the development and implementation of product enhancements to alleviate pain points.
•   Identify gaps in existing functionalities, options for improvement and opportunities for process automation.
•   Influence IT product teams to align technology roadmap to address local business needs.
•   Identify security & compliance requirements, including roles, associated with the business processes.
•   Assess short-term business needs to understand opportunities and help business establish priorities. Consult with IT product teams and propose alternative solutions. Advise on options, risks, costs versus benefits, and impact on other business processes.
•   User of global technology tools related to applicant tracking, candidate database and recruitment tools.

What will make you successful

As the successful candidate, you will have:
•   Good level of communication skills, able to adapt communication style for different levels in the organization and for non-technical business stakeholders.
•   Technical skills to understand, challenge and improve technologies and solutions; ability to adapt and quickly understand new tools such as Sprinklr, BazaarVoice, and Five9.
•   Ability to consistently deliver results.
•   Strong customer service track record.
•   Demonstrated competency in project participation and execution of multiple large projects.
•   Ability to work remotely in a global, multicultural environment, and to operate in a matrix organization.
•   Open to new challenges and ways of working.

What you need to know

The closing date for applications is March 22, 2022. We will be considering applicants as they apply, so please don’t delay in submitting your application.

Please note: Education Verification, Reference Checks and Criminal Background Checks will be administered on suitably qualified candidates.
We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#NestléCAHiring

North York, CA