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Assistant Manager - Rideau Centre

Assistant Manager - Rideau Centre

Position Snapshot

Affichage de poste:   Assistant Gérant(e) de boutique

Service: Retail

Lieu de Travail: Ottawa (Centre Rideau)

 

Business areas: Retail

Job title: Assistant Boutique Manager

Location: Ottawa (Rideau Centre)

Position Summary

Nous recherchons un(e) Assistant(e) Gérant(e) de boutique basé(e) à notre Boutique du Centre Rideau (Ottawa), sous la responsabilité du Gérant de boutique.  En tant qu'Assistant(e) Gérant(e) de boutique, vous travaillerez sur les ventes et le service client, le leadership, la gestion d'équipe, les opérations, la formation et le coaching.

 

We are looking for an Assistant Boutique Manager based at our Rideau Centre Boutique (Ottawa) reporting into the Boutique Manager.  As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

A day in the life of...

  • Welcome, advise and guide clientele and identify their needs;
  • Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);
  • Monitor the Service Excellence and provide the right guidance and improvement advice;
  • Respond appropriately to customer complaints;
  • Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc…);
  • Organize maintenance of the Boutique and manage the related files;
  • Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);
  • Manage the stock (machines, capsules and accessories) as well as the necessary POS material;
  • Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;
  • Monitor the optimal delivery plan (frequency / cost / product availability);
  • Motivate team to help implementation of quality standards;
  • Ensure safe working conditions.

What will make you successful

  • 3-4 years of in direct customer sales on top of the line products & services;
  • Minimum 2 years of experience in a similar role;
  • Knowledge of coffee and products is an asset;
  • Ability to deliver customer service that meets or exceeds the customer expectations;
  • Experience with the implementation of systems and policies with regards to retail;
  • Strong organizational and interpersonal skills;
  • Team-building skills;
  • The ability to work a flexible schedule including weekends and some evenings;
  • Knowledge of coffee from the source to in the cup;
  • Bilingual in English and French.

Benefits

Ce que vous devez savoir

Que pouvons-nous vous offrir en retour ? D'excellents avantages que vous attendez d'une entreprise de la taille de Nestlé, y compris un ensemble complet d'avantages sociaux, dont des prestations de santé et de soins dentaires qui commencent dès le premier jour. Vous bénéficiez également d'un plan d'épargne retraite abondé par l'entreprise, d'une prime annuelle, d'excellents programmes de formation et de développement ainsi que de possibilités d'évolution au sein de l'entreprise.

 

Il s'agit d'un poste à temps plein et permanent. Nous examinerons les candidatures au fur et à mesure, alors ne tardez pas à soumettre votre demande.

 

What can we offer in return?

Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one. As well as a Company matched retirement savings plan, an annual bonus, and excellent training and development programs as well as opportunities to grow within the company.

 

This is a full time, and permanent opportunity. We will be considering applicants as they apply, so please don’t delay in submitting your application.

 

Nestlé is an equal opportunity employer committed to diversity and inclusion.  

Position Snapshot

Affichage de poste:   Assistant Gérant(e) de boutique

Service: Retail

Lieu de Travail: Ottawa (Centre Rideau)

 

Business areas: Retail

Job title: Assistant Boutique Manager

Location: Ottawa (Rideau Centre)

Position Summary

Nous recherchons un(e) Assistant(e) Gérant(e) de boutique basé(e) à notre Boutique du Centre Rideau (Ottawa), sous la responsabilité du Gérant de boutique.  En tant qu'Assistant(e) Gérant(e) de boutique, vous travaillerez sur les ventes et le service client, le leadership, la gestion d'équipe, les opérations, la formation et le coaching.

 

We are looking for an Assistant Boutique Manager based at our Rideau Centre Boutique (Ottawa) reporting into the Boutique Manager.  As an Assistant Boutique Manager you will be working on sales and customer service, leadership, team management, operations, and training and coaching.

A day in the life of...

  • Welcome, advise and guide clientele and identify their needs;
  • Ensure that the organization runs smoothly regarding customer expectations (reception, waiting time, and tastings);
  • Monitor the Service Excellence and provide the right guidance and improvement advice;
  • Respond appropriately to customer complaints;
  • Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. tasting area, stock control, reception of deliveries, etc…);
  • Organize maintenance of the Boutique and manage the related files;
  • Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance);
  • Manage the stock (machines, capsules and accessories) as well as the necessary POS material;
  • Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries;
  • Monitor the optimal delivery plan (frequency / cost / product availability);
  • Motivate team to help implementation of quality standards;
  • Ensure safe working conditions.

What will make you successful

  • 3-4 years of in direct customer sales on top of the line products & services;
  • Minimum 2 years of experience in a similar role;
  • Knowledge of coffee and products is an asset;
  • Ability to deliver customer service that meets or exceeds the customer expectations;
  • Experience with the implementation of systems and policies with regards to retail;
  • Strong organizational and interpersonal skills;
  • Team-building skills;
  • The ability to work a flexible schedule including weekends and some evenings;
  • Knowledge of coffee from the source to in the cup;
  • Bilingual in English and French.

Benefits

Ce que vous devez savoir

Que pouvons-nous vous offrir en retour ? D'excellents avantages que vous attendez d'une entreprise de la taille de Nestlé, y compris un ensemble complet d'avantages sociaux, dont des prestations de santé et de soins dentaires qui commencent dès le premier jour. Vous bénéficiez également d'un plan d'épargne retraite abondé par l'entreprise, d'une prime annuelle, d'excellents programmes de formation et de développement ainsi que de possibilités d'évolution au sein de l'entreprise.

 

Il s'agit d'un poste à temps plein et permanent. Nous examinerons les candidatures au fur et à mesure, alors ne tardez pas à soumettre votre demande.

 

What can we offer in return?

Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one. As well as a Company matched retirement savings plan, an annual bonus, and excellent training and development programs as well as opportunities to grow within the company.

 

This is a full time, and permanent opportunity. We will be considering applicants as they apply, so please don’t delay in submitting your application.

 

Nestlé is an equal opportunity employer committed to diversity and inclusion.  

Ottawa, ON, CA, K1N 9J7

Ottawa, ON, CA, K1N 9J7

Apply now »