Position Snapshot

Job title: Team Leader (Key Holder) 
Working hours: Fulltime  
Location: Rideau (Ottawa)
 

Benefits

•    Competitive wage + Quarterly bonus 
•    Free coffee machine + Monthly Nespresso credit  
•    Exclusive employee discounts  
•    Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, mental health coverage and Health Spending Account) 
•    Excellent training and development programs 
•    Growth opportunities  
•    Free unlimited coffee during working shifts 
•    And much more!! 

Position Summary

We are looking for a fulltime Team Leader at our Rideau Boutique. This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience.  

A day in the life of...

•    Debriefing team on key objectives and deliverables; 
•    Analyzing and coaching team on KPI reports;  
•    Ensuring effective communication with team and store management; 
•    Creating positive brand experience for all stakeholders; 
•    Balancing time between administrative and customer service tasks. 

What will make you successful

•    Must be bilingual in French and English 
•    Passionate about coffee and sustainability  
•    2-3 years’ experience in high-volume retail environment 
•    Demonstrated excellence in understanding and driving KPIs 
•    Effective time management and analytical skills 

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.