Human Resources Services Specialist

Location: Burkina Faso
Company: Nestlé Burkina Faso
Position Type: Full-time
Minimum Educational qualification: University Degree Level in human resources
Minimum Relevant work experience: 3 -4 years’ experience in human resources or similar role.

POSITION SUMMARY:

Joining Nestlé means you are joining the largest Food and Beverage Company in the world.  At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future. 

Nestlé Burkina Faso is currently looking for a Human Resources Services Specialist who will deliver local HR services within the defined Service Level Agreement- SLAs (Quality, time, accuracy, and compliance). The individual will act as the customer facing representative for the administrative activities and support other HR functions (Human resource business partner - HRBP), Employee Relations) in the Satellite countries concerned.

YOUR RESPONSIBILITIES:

Local HR Service Delivery

• Deliver local administrative services within the defined SLA’s in line with Standard Routines across HR Processes.
• Provide timely information to HRBPs, CoC, COS and Line Managers as appropriate.

• Partner with the respective CoCs and HRBPs to ensure operational needs are addressed and resolved in a timely and efficient manner.
• Deliver specific process steps that require physical presence (e.g. paper filing, document stamping, etc.).
• Deliver specific process steps related to non-fully connected employees (e.g. personal data update).

E2E Service Delivery

• Work together with internal stakeholders across the HR value chain ensuring a consistent and efficient  execution of local activities.
• Works closely with HRBP's, CoCs, COS  and Line Managers  to ensure a high level of E2E services.
• Provide relevant information and manage local HR processes (e.g. PY, TM, Benefits, Social security, tax).
• Ensure effective post payroll activities.

Implementation of Policies and Practices

• Ensures policies, practices and procedures are updated and applied, understood and followed with a customer centric mindset.
• Assist in implementation and communication and continuously improve HR processes and procedures in alignment with legal requirements and best practices.
• Streamline workflows and eliminate redundancies.

HRBP and Line Manager support.

• Have a general knowledge about the E2E HR processes (ELC, CSO, E&G, M&E), acting as local support to HRBPs, Line Managers and employees.
• Act as the bridge between the COS and the Market, ensuring that the processes run efficiently E2E.
• Be the relay in terms of communication and administrative tasks for HRBP and face to face communication with employees.

Employee Relation support.

• Be the physical contact and ensure execution of social activities and employee relation activities across satellite countries (Togo, Benin, Mali, Niger, etc.).
• Work closely with employee relation manager to ensure compliance in HR activity and physical relationship with local authorities.
• Be the physical contact with local staff representative.

Customer Experience and continuous improvement.

• Support the administration of employee benefits programs, including enrollment, changes, and inquiries.
• Collaborate with benefits providers to resolve employee issues and ensure accurate record-keeping.
• Provide a high quality first level customer experience for various employees’ requests.
• Identify improvement opportunities and liaise with stakeholders on how to implement them.

HR Reporting and Analytics:

• Assist in generating HR reports and analyzing data to support HR decision-making.
• Prepare regular reports on HR metrics (i.e. manpower, contingent employees costs, outstanding leaves, overtime reports, pension funds ...)
• Prepare the yearly headcount budget and any related simulation in collaboration with Finance Controllers.

Human Resource Information System (HRIS) Management:

• Oversee the HRIS system, ensuring accurate and up-to-date employee data.
• Collaborate with IT and COS to troubleshoot issues and implement system enhancements and configurations.
• Assist in project team and project launches related to HR systems and tools.

HR Compliance and Audits:

• Ensure compliance with labor laws, regulations, and internal policies.
• Provide supporting data for external compliance reports and forms (to labor and social security authorities).

WHAT MAKES YOU SUCCESSFUL?

• University Degree Level in human resources.

• 3 -4 years’ experience in human resources or similar role.

• Advanced Use of Microsoft Excel.
• Familiar with Payroll systems - SAP, SAGE etc.
• Proficiency in English and French is desirable.
• Great Team Lead / Member.
• Result Oriented / Proactive.

“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. The closing date for application is 20th  April 2026.