At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

Job Description: 
 

The Associate Customer Service Representative (B2C) is responsible for providing a high level of support to consumers, retailers, health professionals, and internal customers regarding Garden of Life, Solgar and American Health brand product usage, ingredients, and/or handling at Nestle Health Science USA. This role will also be responsible for responding to and assisting customers with product questions, account maintenance, managing orders, and website content via phone, email or through website "Contact Us" page. This is a remote-based opportunity that works Monday to Friday (9:00 am to 6:00 pm ET) and no weekends. This role is also eligible for overtime. 
 
Responsibilities: 
 
•    Respond to customer requests and product inquiries via live telephone calls, written correspondences, faxes, and emails consistent with legal and regulatory guidelines. 
•    Serve as a subject matter expert for consumers, internal customers, and retailers by accurately relaying vitamin and supplement product information pertaining to usage, ingredients, and/or handling. 
•    Thoroughly document all customer interactions and process incomplete service requests within the incident management system and Oracle database.  
•    Assist the Quality Control, Product Development and other internal departments with reports pertaining to customer feedback and trends.
•    Provide timely, accurate, and courteous support for customer transactions on gardenoflife.com including but not limited to account maintenance, address corrections, order cancellations, password resets, delivery tracking, and product questions. 
•    Assist in the replacement of mis-picked or damaged items and partner with Finance in researching questions regarding charges and/or credits and remediating on hold orders. 
•    Identify issues with the online ordering process, promotion codes, and/or product descriptions and communicate to Senior Manager, Product Support & eCommerce.
•    Maintain knowledge of evolving products, terms of service, and regulatory information published in FAQs and company newsletters. Participate in product trainings, webinars, and on-demand learning modules as requested.
•    Leverage eCommerce, consumer, and retailer feedback regarding Garden of Life's website and portfolio of products to provide edits on existing script and/or propose drafts for new scripts for customer FAQ's, internal Q&A's, and improvement of eCommerce DTC self-service offerings.
•    Perform additional duties and responsibilities as required. 
 
Requirements: 
 
•    High School Diploma or GED required; Bachelor’s degree preferred. 
•    1+ years of experience working in eCommerce, direct-to-consumer or in a wholesale customer service role within a Contact Center or Help Desk capacity with CRM or ticketing platforms preferred. 
•    Must have excellent customer service skills, be empathetic and detail-oriented.  
•    Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required. 
•    Must have excellent communication (oral and written), organizational, time management and stakeholder management skills. 
•    Willing and able to work under pressure to meet tight deadlines with minimal supervision. 
•    Must be able to work a flexible work schedule and hours Monday through Friday with full availability during the morning, afternoon and evening. 
•    Knowledgeable about nutrition and the Health Food industry is highly desired. 
 
The approximate pay range for this position is $35,000 to $40,000 per year. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location. 
 
Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)  

Requisition ID: 
342220 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

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