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Customer IT Operations Specialist

Customer IT Operations Specialist

Panama, PA

Panama, PA

Position Snapshot

Location: Panama City, Panama 

Position: Customer IT Operations Specialist 

Reporting to: Tech Lead

Position Summary

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. 

A day in the life of...

Operational effectiveness and efficiency: 
• Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
• Oversees the support processes that include incident, problem, change, configuration, and event management
• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
• Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities. 

Security, Compliance & Risk Management: 
• Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity. 

What will make you successful

• Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
• 3+ years of experience in IS/IT, preferably working in a DevOps environment
• Experience in service management principles and execution
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Experience explaining technical concepts and technologies
• Experience with effective communication at different levels in the organization and in English
• Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations
• Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility
• Diversified background of technical infrastructure experience, experience with Digital business platforms (APIs, software-defined, virtual data center, cloud, etc.), DevOps approach, interpersonal and collaboration skills, and end-to-end understanding of IT business solutions

Position Snapshot

Location: Panama City, Panama 

Position: Customer IT Operations Specialist 

Reporting to: Tech Lead

Position Summary

Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. 

A day in the life of...

Operational effectiveness and efficiency: 
• Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
• Oversees the support processes that include incident, problem, change, configuration, and event management
• Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
• Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
• Runs small-scale projects (managed work activities) for the deployment of functionalities. 

Security, Compliance & Risk Management: 
• Responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity. 

What will make you successful

• Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
• 3+ years of experience in IS/IT, preferably working in a DevOps environment
• Experience in service management principles and execution
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
• Experience explaining technical concepts and technologies
• Experience with effective communication at different levels in the organization and in English
• Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations
• Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility
• Diversified background of technical infrastructure experience, experience with Digital business platforms (APIs, software-defined, virtual data center, cloud, etc.), DevOps approach, interpersonal and collaboration skills, and end-to-end understanding of IT business solutions

Apply now »