AFTER SALES MANAGER

• Committed to sustainability & B-Corp certified 
• Flexible Schedule to Support your Work-Life Balance  
• Share your passion for coffee!

Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment. 

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.  
 

We have an exciting opportunity for a passionate and experienced After Sales Manager to lead a team of 3 within our Nespresso Quality Assurance team located in Rhodes.

We are looking for a passionate After Sales Manager to lead and oversee our after-sales service operations. This role is crucial in ensuring that our technical expertise and service quality contribute to maintaining Nespresso’s competitive edge. Responsibilities include monitoring machine and after-sales performance, driving process improvements, and managing resources to enhance consumer satisfaction. The ideal candidate will also ensure compliance with Nespresso’s Quality, Food Safety, and SHE systems, while fulfilling all legal, internal, and normative requirements. Your responsibilities will include:

• Driving quality in products and services, and compliancy in safety, health, environment standards
• Ensure a consistent consumer experience by supporting teams on technical and after-sales matters, monitoring and addressing complaints, enhancing after-sales programs, evaluating customer expectations, and leveraging insights to promote new services that improve performance.
• Drive business results through tactical decisions, manage the team and budget, define key initiatives, and enhance efficiencies through cross-department collaboration
• Lead, Coach and Develop your high performing team to achieve exceptional performance and outcomes. 

The successful candidate will hold a tertiary qualification in Engineering (Electrical, Electronics, Mechanical, or a related field) and have experience in incident management and small appliances, along with a solid understanding of Australian Consumer Law. They will demonstrate proven project management skills and a track record of delivering results through collaboration with cross-functional teams. Strong management capabilities are essential, including experience in training and coaching teams. Additionally, the candidate should have knowledge of logistics and stock management, lead continuous improvement projects (such as DMAIC and Lean), and be proficient in Excel and Power BI for data analysis in a technical or quality-focused environment.

How you will be rewarded…

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.

• Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range  
• Annual bonus incentive program
• Access to additional days of leave to support your health and wellbeing 
• Flexible working arrangements and the opportunity to work from home for 50% of your working hours  
• Exceptional training and continuous personal Development opportunities 
• Quarterly staff recognition through our GreatNes awards 

Apply Now to begin your coffee journey with us! 

Please note: 

• To be considered for this role you must have full working rights within the relevant location. 
• Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.