Position Snapshot

Location: Rhodes, Sydney
Full time, permanent
3+ years’ experience in a similar role

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

We have an exciting opportunity for an IT Technology Specialist to join our IT team in Nestle corporate headquarters in Rhodes, Sydney.

In this role, you will maintain and troubleshoot audio-visual equipment, video conferencing systems, and other related technologies to facilitate effective meetings and presentations. Provide general technical support for IT-related issues, end user training and technical troubleshooting.

A day in the life…

Reporting to the IT Digital Innovation Leader & W360 FRM, key responsibilities include but are not limited to:

Meeting Room Configuration and Support:

• Ensure all meeting rooms are equipped with the necessary technology and are ready for use. 
• Provide on-site and remote technical support for meeting room technologies. Troubleshoot and resolve any issues that arise during meetings to ensure minimal disruption.
• Conduct training sessions for employees on how to use meeting room technologies effectively.
• Perform regular maintenance and upgrades on meeting room technologies.
• Work closely with the W360, ITP, O-CIO and other departments to ensure meeting room technologies meet the needs of the organisation.

Technology Support:

• Manage and support the use of RF guns in the warehouse. Ensure that RF guns are properly configured, maintained, and functioning correctly. Provide training and user support. 
• Address any issues related to RF gun usage and ensure compliance with company policies.
• Support and manage W360 projects and deliverables, focusing on core projects such as OS upgrades. 
• Act as a liaison between IT external partners and internal Regional/Global IT support teams to address and resolve technical issues.
• Develop and implement sustain support models for new and emerging technologies

Technology operational effectiveness and efficiency:

• Implement and maintain cybersecurity measures.
• Establish and maintain performance metrics to measure the effectiveness and efficiency of IT operations. 
• Use data-driven insights to identify trends, monitor system performance, and proactively address potential issues. 
• Regularly report on key performance indicators (KPIs) to stakeholders and use the insights to drive continuous improvement initiative.

What will make you successful

• Joining a collaborative team of specialists, you will be a strong team player with a drive to deliver quality outcomes with efficiency and with a passion for continuous process improvement. 
• Bachelor's degree in Information Technology, Computer Science, or related experience.
• Minimum 3 years’ experience in IT support, with a focus on audio-visual and video conferencing technologies.
• Superior knowledge of Microsoft O365.
• Prior demonstrated adaptability to change is essential, for staying ahead with the latest technologies and innovations.
• Experience with effective oral and written communication at different levels in the organization.
• Ability of Self-Management following defined KPIs/Objectives, and proactively tracking them
• Experience having worked in a global environment and with virtual teams.

Applicants must have full Australian working rights  

Benefits

You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

• Varied career experiences and personalised development support
• Wellbeing benefits including vaccinations and health insurance discounts.
• Diversity & Inclusion initiatives and program
• Paid parental and partner leave.
• Purchase Leave Scheme
• Volunteering leave, Sports leave, Emergency Services leave.
• Discounted Nestlé products

Our Story

• Nestlé enjoys a reputation as one of the world’s largest FMCG companies and a leader in nutrition, health and wellness. Our inclusive and high-performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5000-strong Oceania workforce.
• You can realise your full potential at Nestlé, working among the leading teams in nutrition, health and wellness. As part of a global network, you can use your skills to influence others and make a positive impact where you own a piece of the action. 
• At Nestlé, you will work in a supportive environment where your ideas and points of view will be championed by a collaborative team. Together, we will drive the strength of our brands, the quality of our products, and the future of our business. 
• At Nestlé, you can make a difference to millions of lives, every single day. As a large, global company that’s driven by purpose, you and your team can add your piece of legacy of creating a better, healthier future. 
• In return you will have the chance to work with an outstanding team, and build and grow your career with an inclusive, global FMCG leader.
• Nestlé Oceania supports a culture of diversity and inclusion in all that we do. Take a look at Careers at Nestlé Australia | Nestlé Australia (nestle.com.au) to see some of the ways we live and practice this every day in our workplace.
• For more information please visit our website Nestlé Australia Home | Nestlé Australia (nestle.com.au) or Our LinkedIn page http://www.linkedin.com/company/nestle-s-a-

Apply today!