Nestlé has been present in 99% of Brazilian households for 100 years, and as a global leader in food and beverages, operates in 190 countries with the purpose of revealing the power of food to enhance the quality of life for everyone, today and for future generations. Did you enjoy learning a bit about Nestlé? On our website, you can access more about our history, values, and social commitments: https://www.nestle.com

Position Summary
Location: IBS - RAO or ASU
Area/Stream: DOS - Data Operations Services

Reports to: Data Analytics Manager

Shift: Business Hours

Is there any internal person mapped? No

A day in the life of...

• Managing the team regarding support for requests and incidents;
• Cost control and telephony project management;
• Supporting the team with current projects;
• Preparing technical documentation and assumptions for developments;
• Building relationships with key users and leading internal operations;
• Managing resources and people;

Required Knowledge:

• Bachelor's degree in: Technology or Information Systems. Degrees in Administration, Economics, Engineering, Applied Mathematics to Business, or related fields may be considered;
• Advanced or Fluent English is mandatory;
• Advanced or Fluent Spanish is mandatory;
• Experience in managing and implementing telephony projects (IVR), including Amazon Connect, Genesys Cloud, and Teams;
• Knowledge in user management, reporting, scripting, and support for CRM Salesforce;
• Familiarity with the Sprinklr tool for data management in social media;
• People and process management;
• Experience in stakeholder management and crisis management;
• Knowledge in IT management (or ITIL) is desirable.

What will contribute to your success?

• Maintaining good relationships and communication with clients and the team;
• Focus on results;
• Proficiency and cooperation with the team;
• Strong service orientation, being efficient in deliveries.

We are a diverse and inclusive company, with multiple perspectives and innovative ideas, that invests in Digital Transformation and values innovation, both in our products and in our working methods. A company that holds respect as a core value and cares about the well-being of our employees. If it does good, we do it!